The Intervoice Voice Portal is a leading technology platform that enables design and development of innovative self-service solutions. A key component of the Convergys Interaction Portal, Voice Portal use the power of speech and Web-based standards to improve customer satisfaction, reduce costs, and deliver seamless self-service to live agent interactions. Many customer-focused Fortune 100 companies have chosen Voice Portal to enable personalized, intelligent self-service.
We also offer comprehensive Consulting services to help you create leading-edge self-service applications and Hosting options to maximize cost flexibility.
Our portfolio of products includes:
Our Portfolio of Products Includes
Intervoice Voice Portal offers packages designed to meet your specific business objectives:
- Voice Portal Express – a scalable and reliable standards-based platform for Convergys partners who are building highly customized applications for their customers.
- Voice Portal Enterprise – adds a sophisticated development environment, extensive reporting, and management tools to enable the design, development, deployment, and management of self-service applications.
- Voice Portal Enterprise Pro – a comprehensive platform that enables the delivery of innovative multimodal applications. This package includes Interaction Composer.
Included with Voice Portal Enterprise Pro, Interaction Composer gives you universal access to the exploding audience of mobile device users. This Eclipse-based drag-and-drop tool enables both contact center programmers and IT developers to quickly develop complex voice or multimodal applications.
Interaction Composer also allows you to migrate your legacy IVR applications to open-standards applications that can include a speech option for more efficient self-service, while reducing the risk and costs normally associated with technology upgrade.
Download and learn about the latest Convergys application development tools, including the new Interaction Composer
READ MOREIntervoice Voice Portal Enterprise and Enterprise Pro include a centralized graphical analysis and management system that configures, deploys, controls, reports, and provisions the complete speech-enabled self-service solution in a local or distributed network environment. This system supports a comprehensive view of your automated self-service solution, allowing early identification of problems and drill-down analysis to quickly diagnose and address those issues. Administrators can also use role-based permissions to control the features and functions available to each user or group.
Intervoice Voice Portal Enterprise and Enterprise Pro include a comprehensive self-service reporting solution that collects, processes, and presents statistics on virtually every aspect of application activity for Voice Portal systems. Comprehensive detailed and summary reports can be run on a scheduled or ad hoc basis to ensure that Voice Portal is meeting your business and operational needs. For added convenience, reports are presented in Adobe PDF format and emailed to the user's desktop.
