Are you looking for a way to improve operational efficiency, while delivering high-quality customer service in today's crowded and competitive marketplace? We can help you differentiate your financial institution.

Maximizing Technology to Improve the Customer Experience

As a leader in voice and speech, Convergys has architected applications for thousands of organizations worldwide, helping them manage millions of customer interactions each day. That expertise was leveraged to bring Intervoice Banking to the market; a packaged, feature-rich, speech-enabled telephone banking solution, that provides your customers with anytime, anywhere access to their account information. This comprehensive telephone banking application provides the economy, flexibility and time-to-market advantages custom solutions are unable to deliver. This customer-focused solution:

• Ensure a seamless, pleasant and secure experience for every customer who calls
• Increase customer satisfaction and loyalty
• Reduces costs