Searching for a way to use interactive voice response (IVR) systems to enhance customer experiences and reduce costs in their contact center.

Improving Contact Center Efficiency Through EVIP

The Edify Voice Interaction Platform (EVIP) is a result of meeting the needs of an ever-evolving customer contact center market. It provides compliance with applicable industry standards, reducing operational costs and driving new revenue opportunities through automation, empowering companies to conduct business at any time of day, any day of the week. In the evolving world of speech-enabled solutions, new voice infrastructure technologies and open standards are driving innovation.

EVIP is a high-capacity, scalable technology platform created to deliver speech applications. It leverages advances in technology by providing a robust software infrastructure on an open, extensible architecture allowing you to harness the power of speech. Our solution provides your customers with anytime, anywhere access to account information. Sophisticated voice and speech enablement technologies increase self-service automation capabilities allowing you to service your global, international, and multi-lingual customers.

At Convergys, our Edify Voice Interaction Platform (EVIP) leverages technology advances to deliver robust automation software. This powerful, leading-edge technology platform becomes a highly scalable solution that:

• Offers system monitoring and management tools
• Minimizes IT costs
• Supports data access from legacy and standards based data sources
• Improves speed, convenience and precision for your customers