Intervoice has joined Convergys, enhancing and accelerating relationship management solutions for clients worldwide. Our combined technology and services expertise address today's pressing business problems: reducing operational costs, capturing additional revenue, enriching the customer experience and accelerating the adoption of self-service. This powerful combination will ensure our clients' success by fueling customer satisfaction and employee productivity.

Together, we deliver unparalleled customer value by maximizing the value of every interaction as we offer:

• The most comprehensive customer management solutions in the industry combining agent-assisted services with self-service and notification services
• Service delivery capabilities for communications service providers including messaging, call completion and BSS/OSS solutions
• Real-time intelligence and personalization across all touch points
• The deepest, most experienced professional services staff worldwide dedicated to optimizing customer relationships
• Expanded deployment flexibility: on-premises, hosted or hybrid
• A global network of 100+ channel, technology and alliance partners

We invite you to download the materials on this site to see how Convergys can create a relationship management solution for your company.

Convergys and Intervoice Combine to Deliver Enhanced Relationship Management Solutions

"Convergys is moving on its promise to have its Relationship Technology Management organization provide a single source for live and automated multichannel customer management solutions"

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Buying Intervoice Will Strengthen Convergys in Contact Centers

"Buying Intervoice Will Strengthen Convergys in Contact Centers"

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Convergys acquires Intervoice

"If Convergys is able to successfully integrate Intervoice's products and services into its overall relationship technology management, it will be able to alter and potentially disrupt the contact center outsourcing and customer interaction technology landscapes by bringing to market a seamless agent and automation solution."

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Acquiring Intervoice: A Bright Move by Convergys

"Opus Research sees very positive signs surrounding the acquisition"

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Convergys Solidifies It's Position by Acquiring Intervoice

"The integration of the two companies' products will lead to compelling new bundled offerings which will help fuel revenue growth for Convergys in 2009 and beyond."

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Any opinions, estimates or forecasts regarding Convergys Corporation's or its performance made by these analysts in these reports are theirs alone and do not represent opinions, forecasts or predictions of Convergys Corporation or its management. Convergys Corporation does not by its reference or distribution imply its endorsement of or concurrence with such information, conclusions or recommendations. There is no duty by any party, including Convergys Corporation, to amend, update or remove these reports in the event of a change or correction.

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