Convergys Webinars
Build your knowledge, wisdom, and value with free webinars. Whether you are interested in learning about best practices for your business, or if you would like to know more about Convergys’ solutions, the webinars below will help you and your team grow.
Recorded Webinars
What impact does channel preference have on channel selection and what should you do about it?
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The Relationship Among Net Promotion, Customer Effort, and Agent Performance
Learn why effort is the best measure of contact center performance.
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Learn why effort is the best measure of contact center performance.
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Social Media: The Next Generation of Customer Interaction
Creating and executing a successful social media strategy.
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Creating and executing a successful social media strategy.
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More Intelligence, Better Results
Creating personal interactions across multiple communication channels.
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Creating personal interactions across multiple communication channels.
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Mayor Inteligencia, Mejores Resultados
En este webinario presentaremos cómo crear interacciones personales para mercados de masas que resulten congruentes a través de múltiples canales de comunicación.
MIRA AHORA
En este webinario presentaremos cómo crear interacciones personales para mercados de masas que resulten congruentes a través de múltiples canales de comunicación.
MIRA AHORA
Improve Patient Communication and Satisfaction
Learn new ways to understand and communicate with patients through speech technology innovations.
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Learn new ways to understand and communicate with patients through speech technology innovations.
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Customer Experience Excellence for the Financial Sector
What every UK organisation should know about recessionary consumers' requirements for service experiences.
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What every UK organisation should know about recessionary consumers' requirements for service experiences.
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Cultivating Super Loyalty
Your best customers are super loyal: they buy more, shop around less, and promote your brand. Learn what it takes to turn more of your regular customers into super loyalists.
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Your best customers are super loyal: they buy more, shop around less, and promote your brand. Learn what it takes to turn more of your regular customers into super loyalists.
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How Chat Can Drive Profitability
Web chat is gaining acceptance among consumers of all ages. Learn what other companies are doing to drive savings and sales.
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Web chat is gaining acceptance among consumers of all ages. Learn what other companies are doing to drive savings and sales.
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Still Struggling with Dissatisfied Customers? Harness the Voice of Your Customer!
What is the single most emotional topic for technology executives these days? Surprise! It is customer satisfaction!
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What is the single most emotional topic for technology executives these days? Surprise! It is customer satisfaction!
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Employee Perspectives on Customer Experience
Learn what the employees delivering customer experiences tell us about changing consumer requirements.
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Learn what the employees delivering customer experiences tell us about changing consumer requirements.
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Understanding Loyalty
Learn how to understand barriers and drivers of customer loyalty based on new 2010 primary research from Convergys.
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Learn how to understand barriers and drivers of customer loyalty based on new 2010 primary research from Convergys.
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The Deepening Demographic Divide
Customer Experience Expert Shaun Smith explores what New 2010 primary UK research reveals about demographic differences.
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Customer Experience Expert Shaun Smith explores what New 2010 primary UK research reveals about demographic differences.
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Put Your Customer Experience Investment on the Fast Track
Watch this Convergys-sponsored webinar to learn the benefits of hosted and on-demand contact center solutions.
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Watch this Convergys-sponsored webinar to learn the benefits of hosted and on-demand contact center solutions.
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The Forgotten E: Focusing on the Customer Experience
The most powerful competitive differentiator is not efficiency or effectiveness of your contact center. It's customer experience.
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The most powerful competitive differentiator is not efficiency or effectiveness of your contact center. It's customer experience.
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Executive Perspectives on Customer Experience
The view from inside and outside of large companies can be very different. Learn about executive/customer disconnects and how to overcome them.
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The view from inside and outside of large companies can be very different. Learn about executive/customer disconnects and how to overcome them.
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The Deepening Demographic Divide
In this recorded webinar, Customer Experience Expert Shaun Smith explores what 2010 research reveals about demographic differences.
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In this recorded webinar, Customer Experience Expert Shaun Smith explores what 2010 research reveals about demographic differences.
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Creating a Personalized Experience with Next Generation Segmentation
Gain insight on how financial companies operationalize segmentation strategies for reduced cost and higher revenue.
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Gain insight on how financial companies operationalize segmentation strategies for reduced cost and higher revenue.
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Growth and the New Consumer
In this recorded webinar, Customer Experience Expert Chip Bell explores what 2010 research reveals about recessionary consumers.
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In this recorded webinar, Customer Experience Expert Chip Bell explores what 2010 research reveals about recessionary consumers.
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Work Smarter in 2010
Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
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Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
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Speaker Verification in Real-world Solutions
How can your company provide the best security in an easy-to-use and cost-effective way?
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How can your company provide the best security in an easy-to-use and cost-effective way?
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The Importance of Customer Experience Management
It is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
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It is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
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Device Independent Visual Voicemail
Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
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Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
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Key Trends in Retail Banking
Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
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Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
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New Customers, New Channels, New Imperatives
Get practical insights from recent primary research to help you serve the interests of today's diversified customer base.
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Get practical insights from recent primary research to help you serve the interests of today's diversified customer base.
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Making Outbound IVR a Strategic Asset to Increase Profitability
Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
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Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
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A Case for Customer Experience: Uncovering the Key to Subscriber Loyalty and Retention
How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
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How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
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Customer Service On Call: A Fresh Look at the Outsourcing Option
Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
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Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
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Making Retention Dynamic, Leverage Actionable Intelligence to Retain your Most Valuable Customers
How do you recognize potential signals from your customers to mitigate potential loss?
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How do you recognize potential signals from your customers to mitigate potential loss?
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Survive and Thrive by Understanding Customer Scorecards Webinar
Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
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Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
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Increase self-service rates and agent productivity with voice automation
The healthcare industry has a critical need to boost automation and operational efficiencies.
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The healthcare industry has a critical need to boost automation and operational efficiencies.
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Reducing Costs in Challenging Economic Times
How do you reduce the cost to serve while maintaining or even improving the customer experience?
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How do you reduce the cost to serve while maintaining or even improving the customer experience?
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Getting the Most from Your Collections Contact Center
Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
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Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
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Manage Costs and Increase Revenue in a Down Economy: Partnering for Success
Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
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Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
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Doing More with Less - Customer Service Contact Center
Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
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Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
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Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis
You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
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You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
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How to Take Your Members to Next Generation Telephone Banking
This application can be your best member representative.
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This application can be your best member representative.
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Your Success Depends on Innovation
How "Support Partnerships" Create Value Beyond Imagination.
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How "Support Partnerships" Create Value Beyond Imagination.
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Reinventing the Customer Experience for Revenue Growth
Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Do You Know What's Important To Your Customers? Do They Know You Care?
Learn what is most and least important to your customers and how your customers react when they don't feel valued.
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Learn what is most and least important to your customers and how your customers react when they don't feel valued.
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Expand your Influence - Opportunities to Drive Revenue with the Contact Center
Increase the value of the contact center through the Order to Cash cycle.
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Increase the value of the contact center through the Order to Cash cycle.
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The Power of Personalization -
Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
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Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
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Healthcare Trends: The Membership Retention Challenge
Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention.
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Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention.
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Customer Experience Strategy: Aligning Your Enterprise with Customer Thinking
Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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Key Trends in the Healthcare Market
Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Active Listening to Leverage the Voice of Your Constituents
Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Creating Value Through Effective Relationship Management
This webinar will offer ideas on how to strategically manage customer and employee relationships.
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This webinar will offer ideas on how to strategically manage customer and employee relationships.
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Take Control of the Customer Experience
Learn how to use customer interaction data to improve the customer experience.
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Learn how to use customer interaction data to improve the customer experience.
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