Convergys Research

Convergys research is dedicated to improving our clients’ knowledge of and ability to deliver superior customer experiences. By uncovering the factors that positively and negatively influence the customer experience, our research drives greater insights into how to efficiently and effectively improve customer service and deliver a customer experience that is truly important to and desired by customers.

Customer Scorecard Research

Key findings from our most current Customer Scorecard Research

Customer Experience Research

Findings from our other customer experience research
Featured Research Featured Research

Discover the findings of our 2013 U.S. Customer Scorecard Research
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