Archive for December, 2010
A Look Inside Consumer Holiday Spending
December 16, 2010
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by Bridget Trask
For many people holiday gift buying has become as much a part of the holiday season as jingle bells, roasted chestnuts and jolly old St. Nick. So much so that their holiday spirit can be affected by what happens at the register. According to recent Convergys research into the 2010 holiday shopping [...]
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Top Ten Customer Engagement Tips for 2011
December 07, 2010
By Mike Cholak
What we’ve learned about delivering a superior customer experience in the past year is well worth building upon in the coming year. Here are ten tips gleaned from our proprietary research on the customer experience, and our customer management work with Fortune 500 companies in the communications, technology, banking and financial services, retail [...]
