Archive for the year 2010
A Look Inside Consumer Holiday Spending
December 16, 2010
by Bridget Trask
For many people holiday gift buying has become as much a part of the holiday season as jingle bells, roasted chestnuts and jolly old St. Nick. So much so that their holiday spirit can be affected by what happens at the register. According to recent Convergys research into the 2010 holiday shopping [...]
Read More
Top Ten Customer Engagement Tips for 2011
December 07, 2010
By Mike Cholak
What we’ve learned about delivering a superior customer experience in the past year is well worth building upon in the coming year. Here are ten tips gleaned from our proprietary research on the customer experience, and our customer management work with Fortune 500 companies in the communications, technology, banking and financial services, retail [...]
Read More
Economy Got You Down? Call Super Customers to the Rescue!
November 04, 2010
by Mike Cholak
As intense competition and the ongoing economic downturn continue to make customers more finicky, sales resistant, and prone to defect, businesses can rightly ask: Whatever happened to customer loyalty? The answer: Customer loyalty is still alive and well, just not in the same old places. Today, companies that want allegiance must look for [...]
Read More
Retailers: Holiday Sales Will Hinge on Multichannel Support
October 18, 2010
by Bridget Trask
Is it ever too early to start planning for the holiday rush? Not in the retail sector, where revenue expectations rely on that all-important spike in fourth quarter sales. Every day counts, especially this year, when retailers will feel the full impact of a major change in the marketplace –growth in customer demand [...]
