Smart BSS – Coming Soon To Home Theaters Everywhere
September 10, 2010By Michelle Nowak
Pay TV crossed a new frontier in recent days: its first ever drop in total subscribers. While the economy is certainly at fault, another factor behind the dip – and one that will remain long after this downturn is just a memory – is relentless competition. Downturns come and go. In the video [...]
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Taking a Leap of Faith: Today’s Utility Rate Cases Require Action
August 20, 2010By Kit Hagen
In a recent article analyzing the rate case negotiations between Baltimore Gas & Electric and the Maryland Public Utilities Commission, I was quoted saying it was a good thing that both parties were taking a “leap of faith” to reach an agreement. Beyond the quote I wanted to add some context to this [...]
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M2M: An Alternate Personality for Telecoms
August 18, 2010By Dr. Alastair Hanlon
In a recent webinar conducted by the Yankee Group titled “How Can the Telecom Industry Start Growing Again?” Vice President and Senior Research Fellow Camille Mendler suggested that one way telecom companies could realize strategic benefit is by going insane, or more specifically, by developing multiple personalities. This was of course a [...]
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Customer Loyalty Rises or Falls at the Point of Every Purchase
August 16, 2010by Michelle Nowak
We’ve all heard stories about customers who leave because of a bad service experience, but what about those who are turned away at the time of purchase? It’s a fact. Bad experiences do occur when customers try to buy. The usual culprit: slow, poorly integrated order systems that frustrate and alienate the buyer. [...]
