As your business grows, your sales team must source and win new customers while maintaining relationships, and renewing contracts, with existing clients. Contract renewals deliver sales income and support customer loyalty.

Cost-effective Technical Contract Renewal and Management Solutions:

• Deliver contract renewals and sales revenues
• Employ best practices to increase efficiencies
• Focus on meeting your business needs
• Can be delivered in up to 30 languages
• Automate processes yet involve agents at critical customer touch points

With increased sales, comes the need to deliver a streamlined repairs and returns process. Keep your sales team focused on selling - let the back office drive an efficient logistics solution for this business need.

Our Technical Return and Repair Logistics Solutions:

• Use best-practice work processes to drive efficiencies
• Deliver outstanding customer support
• Provide 24x7 access as your business demands
• Include automated and agent supported deliverables
• Support customer retention

Once the sales team has won a new customer, you can rely on our contact management tools to assist agents to provide exceptional customer service - and source opportunities to sell further relevant products and services.

Convergys Dynamic Decisioning Solution - a real-time enterprise policy management solution that heightens the customer experience with upsell/cross-sell, retention and cost-containment solutions across multiple channels.