Do you ever wish that you could focus more of your agency's resources on the mission objectives and less on managing and coordinating HR issues? We understand. At Convergys, we serve Fortune 1000 companies and public sector organizations that strive to effectively manage their complex workforce needs.
Benefits
We touch over three million lives and manage nearly 20 million employee interactions annually – reducing costs, improving organizational efficiencies and adding measurable value to every client’s mission. In addition, we provide operational insights drawn from managing your everyday agency employee interactions. Our insights help your agency:
- Transform your HR processes
- Standardize technology, and policies and procedures
- Improve service delivery
- Ensure your workforce is empowered, optimized and in sync with your agency's mission
Our portfolio of solutions includes:
Reposition your contact center - charting a new direction in government effectiveness.
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Our Portfolio of Solutions Includes
Organizations that work with our learning services group typically realize up to 40% in cost savings – without compromising on content. We employ our Learning Solutions to help you:
- Consolidate services
- Eliminate capital expenses related to learning technology
- Automate administration and delivery
How does your agency transform demanding, complex, HR administrative burdens into a harmonized, automated and highly efficient business function? With our help, it can be done very easily.
Our HR service experts can show your agency how to optimize HR Administration through both technology and process innovations, including:
- Work-flow technology
- Knowledge management tools
- HR portals
- Event-based self-service applications
What solutions can your agency employ to improve benefits administration for your workers? Simple – call us.
At Convergys, we successfully manage the Benefits administration for several million employees. Our benefits solutions combine market-leading, self-service tools and today's best practices. We offer state-of-the-art, multilingual service centers to provide the first-class care, responsive support and immediate information your agency employees deserve and expect.
Our Consulting and Services practice has been built upon decades of operational excellence in customer care, billing and workforce management. We leverage our proven process knowledge, real-world operational and technical skills, and extensive analytical capabilities to help your agency meet or exceed its mission.
