We recognize your organization has different needs than a retail bank. Your business drivers, marketplace challenges and regulatory framework are all different. Our solutions are tailored to your requirements – and have generated remarkable results for numerous leading credit card, insurance, investment and other financial clients.
We have more than 20 years of customer experience, deep financial industry expertise and staffing knowledge to identify and implement solutions that will help you provide service that sets you apart to:
- Enhance satisfaction in all channels
- Handle customer care needs
- Increase your returns
Our portfolio of solutions includes:
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Our Portfolio of Solutions Includes
What sales programs have you put in place to maintain and grow your customer base? Our solutions deliver best-in-breed card acquisition and retention results and customer service. Industry analysts agree.
At Convergys, we helped one financial provider convert their service center to a sales unit - and increased sales from 1,200 a month to 1,200 a week over the course of 6 months. We provide you with consistent, quality service in all channels, and sales growth built on personalized customer value.
At Convergys, we partnered with one leading insurance company to improve speech self-service experience while saving $1 million. Another financial client profited from our sales expertise. We provide you with memorable service in all channels, and deliver sales growth built on personalized customer value.
Read how one leading financial client improved customer experiences in their speech channel and another profited from our sales expertise. We provide you with memorable service in all channels, and sales growth built on personalized customer value.
