In an increasingly competitive market, every customer contact counts. Leading industry analysts predict customers seeking communications services will align with companies that provide exceptional wireless, cable, and internet customer service. Successful companies know that every interaction - from service calls to online support - needs to be handled expertly by knowledgeable agents who provide a positive customer experience.
Convergys has been a leader and strategic partner in providing customer service solutions to the communications industry for over 30 years. Solutions include wireless customer service, cable customer service and telecom technical support. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reducing costs and improving customer loyalty.
Whether wireline, wireless, broadband, cable or satellite, our customer and workforce strategies can help advance your business with solutions for:
Using intelligence to create a seamless end-to-end customer experience
Market changes and next-generation customer care can elevate wireless customer service.
Discover how you can progressively migrate your applications for easier transition and closer monitoring