Your customers want real time information in the format they choose - but how do you do it? We can help, with mobile technology applications and advanced telecom services.
Mobile Solutions Help Deliver Customer Service
At Convergys, we offer an extensive range of mobile business applications and advanced telecom services that work independently, or can be combined, to leverage all customer interactions. Our mobile technology applications deliver targeted, relevant customer service tools to build brand loyalty while also building new revenue streams for your business. Additional business benefits include:
- Improved customer experiences
- Reduced operating costs
- Increased revenues and profitability
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Offering customers the ability to more easily manage their automated customer service experience through interactive voice response system (IVR) consolidation gives them the tools they want, while delivering additional revenues for your business.
Convergys Network IVR is a secure carrier-grade system that supports both current and next-generation protocols, architectures and services. This robust solution offers:
- Reduced development time
- Lower operating costs
- Gradual migration capability
- Enhanced revenue opportunities
With nearly half of all wireless subscribers contacting their telecom provider for assistance over the last 12 months, the need for proactive wireless customer care has arrived. Next Generation Customer Care enables you to deliver superior service and information to your customers, the way they want it.
- This carrier-grade, future-proof platform delivers:
- An improved customer care experience
- Awareness of your service advantages
- Integration of IVR, SMS, MMS, email, video and multimodal service mediums
- Reduced operational costs
With Intelligent Advertising, you can send targeted ads to a mass audience. Leveraging customer information ensures these advertisements are relevant – so your revenue stream has also become a value-add for your customers.
- This innovative and cost-effective advertising medium is now available direct to your subscribers’ handsets and delivers:
- Relevant, targeted messages and advertisements to customers
- New revenue streams from third party advertisers
- Ability to send logos, coupons and bar codes
- Maximized customer lifetime value