A contact center’s success depends upon successful agent interactions. Each automotive agent needs to have a strong working knowledge of multiple items. Are your automotive agents prepared?
At Convergys, our Learning Solutions assess your current agent training programs and identify improvement opportunities. Whether your agents or ours, we provide performance-based training that:
Our Performance Learning Solution quickly improves the overall effectiveness and efficiency of your agents
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Improve your customer satisfaction by addressing consumer support concerns? Our clients reap continuing benefits.
Each Convergys agent is proficient in answering your customers’ calls. Our automotive agents undergo training and development to support inbound and outbound consumer care programs that handle a wide range of service needs, such as:
We can also meet the challenge of staffing multilingual and specialized skill sets such as ASE certification.
Our Agent Performance Learning Solution Quickly Improves the Overall Effectiveness and Efficiency of Your Agents.
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Our Dealer Support Program Consistently Exceeds the Performance of Other Contact Centers in the Automaker's Network.
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We Doubled Sales of Critical New Service Offering, While Maintaining Attrition Rates 2-3% Below Industry Average.
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Our CSat Surveying and Analytics Services objectively review and validate the quality assurance function for your auto call center to ensure that your investment in agent training pays dividends in improved automotive service and satisfaction.
Additional benefits include:
