As a strategic partner, we help clients add new value to your customer and employee relationships. Global clients across multiple industries and geographies, including more than half of the FORTUNE 50, have trusted us with their most important relationships.
Client Testimonials
Discover how Telefónica provides sophisticated corporate billing, reporting and analytics to global multi-national clients.
“Convergys provides...high-quality, world-class services to our multi-nationals.”
This is a video testimonial with Ellen Filipiak, Sr. VP of Customer Care at DIRECTV. Watch Ellen's perspective on the key takeaways from the 2010 Sundance Executive Forum and how Convergys is assisting DIRECTV in improving the customer experience.
“Convergys has been a really terrific partner with us.”
This is a video testimonial with Eric Galvin, VP - Operational Effectiveness and Compliance at CIGNA. Watch Eric's perspective on the key takeaways from the 2010 Sundance Executive Forum and how Convergys is assisting CIGNA in improving the customer experience.
“The Convergys team has been tremendous in coming to the table with very interesting, very unique, and very creative ideas...”
This is a video testimonial with Mike Gatio, President Credit and Customer Service at Macy's. Watch Mike's perspective on the key takeaways from the 2010 Sundance Executive Forum and how Convergys is assisting Macy's in improving the customer experience.
“Convergys has been a terrific partner with us on the customer service space.”
Watch how NewWave Communications partnered with Convergys to implement an integrated IVR and IP-based contact center infrastructure that supports their growing customer base, and enables upsell and cross-sell, while cutting costs.
“Whether its voice, whether its email, whether it's a web chat; this solution gives our customers the ability to contact us in any of those manners.”
See how EyeMed partnered with Convergys to improve the customer experience with an innovative home-agent customer care model.
“Having dedicated healthcare vertical expertise means Convergys understands our business. ...they leverage global best practices to deliver great service to us.”
Watch T-Mobile's testimonial on Convergys expertise in deploying advanced speech self-service solutions.
“...is a partner we can count on in the long run, and we look forward to a long relationship with Convergys.”
View Bill LePage's perspective on strategies to combat attrition, key learnings from Sundance and how Convergys is helping them effectively manage customer and employee relationships.
“Attrition...is really an inhibitor to really good customer satisfaction”
Watch George O'Meara's view on the need to empower customer service representatives to enhance customer relationships.
“The key central point is that there's a person-to-person interaction.”
See how AIS transformed their contact centers into sales centers utilizing Convergys consulting expertise.
“...I can see how they focus in building the relationship with the customer.”
Watch how SingTel Optus, one of Australia's leading telecommunications provider, leveraged Convergys outsourced customer solutions to deliver high-quality customer service.
“Optus for its entire history has been about being the champion of the customer.”
See how T-Mobile USA leveraged Convergys software solutions and consulting expertise to launch a new wholesale business in a very short time frame.
“The decision to use Convergys was, again, cost, time to market and actually meet our launch date, which was very successful”
Watch how Telkomsel partnered with Convergys to deploy a unique convergent charging platform, which enabled them to increase market-share in the highly-competitive Indonesian mobile-market.
“The success of this project reaffirms our decision to partner with Convergys.”
