Faced with the challenge of how to effectively address your consumer’s inquiries? Let us help.
How We Optimize Your Consumer Support
At Convergys, we handle your consumer support concerns to help improve your customer satisfaction. We provide automated and agent-supported inbound and outbound consumer support programs that handle a wide range of service needs. This ranges from information and product requests, billing and account inquiries, to warranty programs and more.
We will also deploy the optimal mix of live agent (onshore, offshore, home agent) and automation (speech and IVR, e-mail and Web self-service), as well as white mail and back office support to meet performance objectives. And importantly, we can meet the challenge of staffing unique and highly specialized and multilingual skill sets.
Let us provide superior service to strengthen your customer relationships.
Our portfolio of solutions includes:
How can contact centers help companies build strong, lasting and profitable relationships?
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Our Portfolio of Solutions Includes
Looking for a cost-effective solution to address your customer needs? As one of the first companies to invest in offshore contact and data centers, we have since grown our network of contact centers to more than 70 locations worldwide with an infrastructure designed to cost-effectively support your customer care requirements.
Our seamless and integrated network of onshore and offshore centers provides a high degree of availability and redundancy. Culture and communication training combined with the Six-Sigma quality assurance system ensures best-in-class quality.
Need assistance responding to consumer requests? With our Home Agent Solutions, we leverage the latest technology. Our agents are closely integrated, monitored and indistinguishable from an agent sitting in a contact center.
The flexibility of telecommuting, coupled with better-qualified agents from an expanded labor pool, results in a more cost effective and versatile agent solution. We’ve refined our security, training, coaching and quality practices to provide you with a service you can be confident in!
How well is your automation serving your customers? At Convergys, we focus on improving your customer experience strategies with solutions that drive higher value from your contact center operations and self-service investments. From customer insight, to applied technology, to agent effectiveness, Convergys Multichannel Automation Solutions enable you to differentiate from the competition based on service, to increase customer satisfaction and loyalty, and to increase profits and customer lifetime value. These solutions include:
- Revenue Capture Solutions
- Experience Enrichment Solutions
- Cost Containment Solutions
- Adoption Acceleration Solutions
Our agents leverage specialized scripting techniques to effectively dialogue with your customers. Agent desktop tools provide the right data at the right time. We leverage automation, such as IVR and advanced speech recognition, to maximize call handling in a cost-effective manner.
