Network Solutions

Call Completion

Innovative and easy to use omnichannel solutions to keep your customers connected

Technology Capability

Call Completion fit for the Digital World

Today we live in an multichannel world, where we can all choose how we connect and interact, whether it is via voicemail, e-mail, or through a favourite social media app.

Our omnichannel call completion solution provides multichannel next generation services for Communication Service Providers (CSPs) as either a full set of applications or as individual components.

Our call completion solution offers:

  • Missed Call Alert - a text notification service of missed calls. This service can stimulation call completion for subscribers that do not have a voice recording service provided.
  • Notify Me - a text notification service that alerts a caller when a previously unavailable called-party becomes available.
  • VoiceSMS - direct message service that allows voice messages to be recorded and sent to recipients.
  • Call Alert Plus – a voicemail lite solution using Missed Call Alert with the option given to a caller to send a voice message through VoiceSMS.
  • Voicemail - offers subscribers the maximum in voicemail experience. A feature-rich application that offers subscribers many options such as, personalised greetings and longer message retention time. 
  • Visual Voicemail - voicemail delivery direct to smartphone handset clients.
  • Voicemail Router - providing a very lightweight recording application that forwards a message to a called-party’s desired destination, such as, an external e-mail server, cloud storage, social media or a fully featured voicemail service.

Introducing VMLiTE

CSPs must have a digital engagement strategy that acknowledges the shift to an omnichannel market. While at the same time seeing revenues eroded by Over-The-Top (OTT) providers and investing in Long-Term Evolution (LTE) rollout programs. That's why Convergys has launched VMLiTE, an exciting new call completion solution that meets today's market requirements.

Our VMLiTE solution has the following benefits:

  • Designed around the concept of a message "router" - VMLiTE supports a wealth of message delivery and notification plug-ins. These range from traditional notification methods, such as SMS through to smartphone visual voicemail clients (both handset-supplied and custom apps) and integrations with social media and cloud storage.
  • A fully virtualised, software solution - combined with per transaction rather than per mailbox licencing, VMLiTE is much more cost-effective than traditional voicemail solutions. With high-definition voice and video support, VMLiTE is fully compatible with the latest handsets and LTE service deployments.
  • Unprecedented range of options - combined with agility and flexibility of virtualisation, VMLiTE enables Communication Service Providers to offer call completion services to all of its customers in a
    cost-effective manner.
  • Flexibility and reliability - highly scalable, supporting unique intra-site and geo-redundant resilience to give peace of mind to the most stringent of CSPs.

Learn more about our products by visiting the Related Resource section on this page. White papers and other resources let you hear what our product experts are saying directly about industry issues.

To discover more about what Convergys can do for you, or to e-mail our team with a question, use the form at the bottom of this page.

Related Resources