Convergys to Provide Customer Management Solutions to a Large U.S. Industrial Manufacturer
September 20, 2007
(Cincinnati; September 20, 2007) - - - Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services announced today it has signed a three-year $46 million customer care contract with a large U.S. industrial manufacturer to support its contact center transformation initiative.
Under the terms of the agreement, Convergys will provide transformational planning, customer care support, speech applications, learning, and business intelligence solutions supporting the industrial manufacturer’s own, extensive, contact center operations.
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of our clients every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Outthinking and Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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