Rosetta Stone Signs Direct Response Contract with Convergys
March 20, 2007
(Cincinnati; March 20, 2007) - - Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today it has signed a direct response contract with Rosetta Stone, the publisher of Rosetta Stone language-learning software.
Rosetta Stone is relying on Convergys to handle high volume calls with quality agents and a routing platform that directs calls based on the unique campaign profile. Convergys began providing inbound customer care and sales support for Rosetta Stone in December 2006. The Convergys care solution allows the client to handle increased call volume and expand its media and marketing efforts for its Rosetta Stone language-learning software, thereby increasing market share.
Building on 30 years of leadership in the direct response industry, Convergys pioneered for its clients a comprehensive approach to agent training and motivation called "Convergys 5-Star Selling." This innovative methodology improves the selling effectiveness of direct response agents in all vertical markets, across all direct response contact centers -- including home agents, bilingual, and offshore centers. With Convergys 5-Star Selling, not only are a greater number of calls answered for Rosetta Stone, the program produces stronger order conversion rates as well.
Rosetta Stone is the #1 language-learning software in the world, used successfully by millions of people in 150 countries.
Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase their revenue. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Rosetta Stone Inc.
Rosetta Stone Inc., is a leading provider of language learning software.
Rosetta Stone is a revolutionary language-learning program acclaimed for the speed, power, and effectiveness of its Dynamic Immersion method. Teaching 30 languages to millions of people in more than 150 countries throughout the world, Rosetta Stone is the key to language-learning success. Inc. Magazine has named Rosetta Stone Inc. one of the 500 fastest-growing companies in the United States, and for the third year Deloitte and Touche has named it one of the fasted-growing technology companies in Virginia. The company was founded in 1992 on two core beliefs: that the natural way people learn languages as children remains the most successful method for learning new languages; and that interactive CD-ROM and online technology can replicate and activate that immersion method powerfully for learners of any age. The company's corporate office is in Rosslyn, VA and the company's main office is in Harrisonburg, VA.
For more information, visit www.RosettaStone.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
