Ann Taylor Renews Customer Care Contract with Convergys
December 11, 2006
(Cincinnati; December 11, 2006) - - - Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services will continue to deliver customer service for Ann Taylor, a premier American women’s specialty retailer, under the terms of a contract renewal.
Working with Convergys, Ann Taylor has achieved outstanding customer satisfaction scores. According to BizRate, Ann Taylor achieved a 9.5 rating on a scale of 10 versus a 7.68 average for the industry overall in 2005.
"As we celebrate our 6th anniversary working together, Convergys continues to be integral to our client service strategy and we look forward to our continued partnership," said Mark Ballard, Ann Taylor Vice President, Multi-Channel Client Services.
Convergys will continue to provide traditional telephone, fax, and interactive voice response technologies for customer sales and service support in addition to special initiatives for Ann Taylor store customers, online customers, and store associates.
About Ann Taylor
Ann Taylor is one of the country's leading women's specialty retailers, operating 824 stores in 46 states, the District of Columbia, and Puerto Rico, and also online at www.anntaylor.com and www.anntaylorloft.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
