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Convergys is Bringing 320 Jobs to Erlanger, Kentucky

October 10, 2013

- On-Site, Full-Time Positions Available for Customer Advocates

(Cincinnati, Ohio & Erlanger, Kentucky) Convergys Corporation (NYSE: CVG), a global leader in customer management, is hiring 320 full and part time on-site positions for its contact center in Erlanger, Kentucky. 

Interested candidates are invited to attend a career fair on Tuesday, October 15 from 2 p.m. – 6 the Erlanger site, located at 1101 Pacific Ave. Candidates may also apply online at

Employees will handle inbound calls from customers for the purpose of resolving billing and technical issues with their wireless service. Employees may also work with customers of a major healthcare provider.

“We are looking for highly motivated individuals who can work from our contact center, providing great customer service,” said Quincy Sterling, site leader for the Convergys’ contact center in Erlanger. “Working at Convergys as a customer service representative may serve as a great stepping stone to a career in operations, recruitment, training, or more. In fact, more than 70 percent of Convergys’ customer service managers began their careers as agents, and we are known for the internal promotion of our employees.”

Convergys offers on-site employees comprehensive training, competitive wages and performance incentives, and benefits including tuition reimbursement, medical, dental, and 401(k).  Convergys also offers paid and unpaid time off.

Potential candidates should possess strong communication skills, be able to listen attentively to customer needs and concerns, possess strong computer skills, and are comfortable offering new products and services. In addition, candidates should have strong computer/keyboarding skills, a high school diploma or GED, and be available to work 40 hours per week (if fulltime). Employment with Convergys also is contingent on the successful completion of a background check.

Convergys has been an active member of the Erlanger community since 2007, and through the Convergys Community Action Network (CAN), has supported philanthropic initiatives such as the local United Way, Toys for Toys, the Brighton Center and more.

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit to learn more about us.

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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Media Contact:
Brooke Beiting
Media Relations
Office: 513-784-4951

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