Acquisition Adds Multiple Languages, Geographic Footprint and Technology Clients
(Cincinnati, Ohio; April 3, 2013) -- Convergys Corporation (NYSE: CVG), a global leader in customer management, today announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom's contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
Datacom and Convergys expect to close the transaction as soon as practicable. The acquisition will be accretive to Convergys' 2013 earnings.
Datacom will add 15 Asian languages to Convergys' language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys's global operations. The integration of the two organizations is expected to take between six and nine months.
"The addition of Datacom's contact center operations is in line with our acquisition strategy, allowing us to expand our language capabilities and global footprint. It enables us to forge new relationships with the prominent technology companies that Datacom now represents, and provides additional opportunities for growth," said Andrea Ayers, Convergys President and CEO. "We remain disciplined in our pursuit of growth opportunities that add value for clients and shareholders."
Jonathan Ladd, Datacom Group CEO said, "Datacom has built a world-class multi-site, multilingual Asia BPO business servicing a suite of long-term blue chip clients. We're proud to sell this asset to Convergys, in full confidence that our contact center staff will be joining a strong organization that is solely focused on providing exceptional services to a world-class portfolio of customers and will support outstanding growth opportunities for our staff."
With 4,300 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 48 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades.
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.
Krista M Boyle
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