(Cincinnati & Manila; December 17, 2012) – Convergys Corporation is pleased to announce the opening of a new contact center in Manila in January of 2013. Convergys will occupy over 180,000 square feet on four floors within the SM Megamall, one of the largest shopping centers in the world. This is an ideal location, where employees can benefit from the convenience of being at the epicenter of activity in the city. In addition, a new bus terminal is located at the base of the building, providing safe, convenient, and reliable transportation for employees to travel between their homes and work.
This expansion marks the 18th center in the Philippines for Convergys, the largest private employer in the Philippines. Named BPO Employer of the Year at the ICT Awards—Philippines in 2012, Convergys is recognized for significant contributions to the local and national ICT industry. This new center will soon begin recruiting to fill hundreds of positions to support clients in multiple industries.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our over 82,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)