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Convergys Announces Opening of New Contact Center in Manila’s Megamall

December 21, 2012

(Cincinnati & Manila; December 17, 2012) – Convergys Corporation is pleased to announce the opening of a new contact center in Manila in January of 2013. Convergys will occupy over 180,000 square feet on four floors within the SM Megamall, one of the largest shopping centers in the world. This is an ideal location, where employees can benefit from the convenience of being at the epicenter of activity in the city. In addition, a new bus terminal is located at the base of the building, providing safe, convenient, and reliable transportation for employees to travel between their homes and work.

This expansion marks the 18th center in the Philippines for Convergys, the largest private employer in the Philippines. Named BPO Employer of the Year at the ICT Awards—Philippines in 2012, Convergys is recognized for significant contributions to the local and national ICT industry. This new center will soon begin recruiting to fill hundreds of positions to support clients in multiple industries. 

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit to learn more about us.

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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Media Contacts:
Jackie McKenna
Public Affairs

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