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Convergys Seeks 120 Employees in Hickory, North Carolina

July 17, 2012

- On-Site and Full-Time Positions Available for Service/Sales Representatives -

(Cincinnati, Ohio & Hickory, North Carolina; July 17, 2012) – Convergys Corporation (NYSE: CVG), a global leader in customer management, is hiring for 120 full-time on-site positions for its contact center in Hickory, North Carolina.

Interested candidates are invited to participate in an on-site job fair from 10 a.m. to 3 p.m. ET on Wednesday, July 18, at the Convergys contact center, 1507 7th Street, SE Hickory, NC 28602. Local staff and leadership will be available to address questions about these customer service/sales positions, and share their perspectives on the value of employment with Convergys. Candidates may also apply online at

New employees will provide superior service and sales support to customers of a leading telecommunications company.

“We’re looking for highly motivated individuals who can work from our contact center, providing great customer service and promoting our client’s products and services,” said Billie Coon, site leader for the Convergys contact center in Hickory. “We are reaching out into our community to fill these openings, because these are not only terrific positions, they are great stepping stones to a career in operations, recruitment, or training. In fact, more than 70 percent of Convergys’ customer service managers began their careers as agents, and we are known for the internal development and promotion of our employees.”

As part of the Hickory business community since 2008, Convergys encourages its employees to support the communities in which they live and work. Convergys employees participated in the American Cancer Society’s Relay for Life last April and are currently supporting the local community’s Stuff the Bus campaign. The site also raises money each year for United Way.

Convergys offers on-site employees comprehensive training, competitive wages and performance incentives, and benefits including tuition reimbursement, medical, dental, and 401(k). 

Potential candidates should possess strong communication skills, be able to listen attentively to customer needs and concerns, and be comfortable offering new products and services. In addition, candidates should have strong computer/keyboarding skills, a high school diploma or GED, and be able to work 40 hours per week, primarily in the evenings. Employment with Convergys also is contingent on the successful completion of a background check.

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit to learn more about us.

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Media Contact:

Elizabeth Milo
Director, Employee Communications

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