(Cincinnati and Las Vegas, Nevada; June 7, 2012) – Convergys Corporation (NYSE: CVG), a global leader in customer management, was named Best Outsourced Provider at the Call Center Excellence Awards ceremony, held this afternoon during the 13th annual Call Center Week event in Las Vegas, Nevada.
Convergys was recognized in part for the company’s flexibility in handling unique client requirements, its talent and performance management practices, and its ability to leverage technology to ensure efficiency and automation.
“Convergys’ mission with every client relationship is to serve as a strategic partner and provide seamless service that aligns with our clients’ business goals,” said Mike Wooden, Convergys senior vice president of sales. “We are honored to be recognized by our peers for our achievements during the past year, and thank our employees for their hard work and dedication to exceeding client expectations.”
Established by IQPC (International Quality & Productivity Center), the Call Center Week Excellence Awards honor, recognize, and promote the most innovative call center organizations and solutions. An advisory panel of judges, comprised of industry leaders, reviewed entries in eight categories to evaluate each company’s expertise in delivering a superior customer experience.
To learn more about how Convergys’award winning technology improves contact center operations, click here.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 76,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Amy Williams, Convergys Public Relations, 513-723-6161 or firstname.lastname@example.org