(Cincinnati; October 11, 2011) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has entered a strategic, worldwide reseller agreement with Sigma Systems. Convergys will integrate Sigma Systems’ award-winning OSS software solutions into the Convergys Smart Revenue Solutions Suite. The joint solutions will provide communications and cable/broadband/satellite providers, in both residential and business markets, with advanced OSS and BSS software, for the design, delivery, and management of next generation communications and entertainment services.
With Sigma’s advanced IP service fulfillment solutions, purpose built for complex service bundling, global communications service providers can quickly, efficiently, and continually expand their portfolio of innovative and differentiated revenue-generating service offerings, delivered over any access technology and to any device.
Convergys Smart Revenue Solutions Suite paired with Sigma Systems solutions will enable marketing, customer care, and IT organizations to plan for, implement, and accelerate the speed of their transformation efforts, helping enable service providers’ evolution into next generation operators.
“This partnership brings together two global companies with proven expertise and deployments in business and service transformation,” said Morag Lucey, Convergys Senior Vice President of Marketing and Product Management. “With the advent of new video, entertainment, business, and cloud-enabled offerings, service providers have to address both business and service transformation at the same time to successfully expand their offerings and supporting operations systems. Integrated BSS/OSS solutions from Convergys and Sigma will help service providers effectively define, price, order, provision, and bill for services in a holistic manner.”
“With this joint offering, operators now have an integrated solution that will allow them to quickly bring new revenue-generating services to market, while ensuring a positive customer experience from ordering, to fulfillment, to billing,” said Preston Gilmer, vice president of marketing at Sigma Systems. “With the addition of Sigma’s offerings, including service catalog management, order management and provisioning/activation, Convergys can enable service providers to deliver complex service bundles while reducing their operational costs.”
Convergys Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports eight of FORTUNE’s top 10 communications companies.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 76,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Jeff Hazel, Convergys Corporate Communications, +1 513 723 7153 or firstname.lastname@example.org