- Jobs Available in Telecommunications, Technology Industries -
(Cincinnati & Orlando, Florida; July 25, 2011) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, is seeking candidates, including some who are bilingual, for 500 customer care and technical support positions at its Orlando area contact center in Lake Mary, Florida.
“New business and the growth of a current client program have enabled us to provide new employment opportunities for job seekers in the Orlando area,” said Michele Griffin, site leader for the Convergys contact center in Lake Mary. “All of these positions require tech savvy individuals who also appreciate the value of building strong customer relationships while helping to resolve a caller’s questions or concerns.”
Convergys is hiring customer care account managers and customer service/problem resolution representatives to support a client in the telecommunications industry. Customer care account managers are liaisons between the client and their new customers, serving as the initial point of contact for any questions or concerns. In general, candidates must have a minimum of two years past project management experience, and familiarity with telecommunication products.
Customer service/problem resolution representatives will assist customers with the addition of new services, changes to their account, or any technical troubleshooting or billing questions. In general, candidates must have at least one year of customer service experience.
Convergys also is hiring technical support representatives to troubleshoot hardware and/or software issues for a Convergys client in the technology industry. In general, candidates must have a high school diploma/GED and at least one year of experience in customer service and technical support, as well as a thorough understanding of various software applications including Microsoft Windows and Mac OS X.
In addition, the Convergys contact center in Lake Mary is hiring bilingual customer service/problem resolution representatives for a new client in the telecommunications industry. These representatives would provide support in both English and Spanish to customers who have technical or billing issues, or who seek information on new products or services.
Potential Convergys employees for any of these positions also should possess strong computer troubleshooting and keyboarding skills, and the ability to communicate and multi-task effectively. Employment with Convergys also is contingent on the successful completion of a background check and drug screening.
Convergys offers employees competitive wages plus incentives, and benefits including medical and dental insurance, tuition reimbursement, 401(k), and paid and unpaid time off.
Interested candidates may apply online at www.convergys.com/careers.
At Convergys, we believe in investing in the development of our people. Rather than have one set path, we have a variety of career tracks for employees to explore. Having a talented, motivated workforce maximizes our productivity and enhances the quality of service we offer all of our clients and their customers. This is another way we ensure our spot as a global leader in relationship management. We can relate.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 76,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Direct Applicant Questions to:
Media Contact Only:
Amy Williams, Public Relations