- Customer Service Positions Available in the Telecommunications Industry -
(Cincinnati & Clarksville, Tennessee; June 17, 2011) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, is hiring for both on-site and work-at-home positions for its contact center in Clarksville, Tennessee. About 300 on-site employees and 75 work-at-home employees are needed.
New employees will provide customer service support to a client in the telecommunications industry.
The local chapter of the American Red Cross also will be at the contact center conducting a blood drive with Convergys employees. Job fair attendees may donate blood if times are available while they are on site.
“These positions are ideally suited to anyone who appreciates the importance of building strong customer relationships while helping to resolve a caller’s inquiries or concerns,” said David Lovely, site leader for the Convergys contact center in Clarksville. “With gas prices on the rise, we are especially pleased to offer work-at-home positions that allow us to extend employment to qualified individuals in the Clarksville area who may find commuting to be difficult or cost prohibitive.”
“The Clarksville community provided overwhelming support to us after we lost our original site in the devastating floods last spring,” Lovely added. “We hope some of the attendees at the job fair will join with us in giving back to the community and supporting the American Red Cross in their important work.”
Convergys offers both on-site and work-at-home employees comprehensive training, competitive wages plus performance incentives, and benefits including medical and dental insurance, tuition reimbursement, 401(k), and paid and unpaid time off.
Potential candidates should possess solid customer service experience, strong computer/keyboarding skills, and the ability to work flexible hours. Employment with Convergys also is contingent on the successful completion of a background check and drug screening.
Additionally, workplace requirements for work-at-home candidates include a quiet place to work inside their home, a PC that meets Convergys’ minimum standards, and high-speed Internet access. Candidates must be able to work on-site initially, and must be able to come into the contact center for equipment issues or other needs.
Interested candidates also may apply online at www.convergys.com/careers.
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Direct Applicant Questions to:
Media Contact Only:
Amy Williams, Public Relations