- Customer Service Opportunities Available in Health Care Industry -
(Cincinnati & New Glasgow, Nova Scotia; May 5, 2011) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, is hiring for 60 full-time weekday positions within its contact centre in New Glasgow, Nova Scotia.
New employees will provide quality customer service support for a Convergys client in the health care industry.
“These positions are ideally suited to anyone who appreciates the importance of building strong customer relationships while helping people manage their health care needs,” said Les Milne, Senior Manager of Operations for the Convergys contact centre in New Glasgow. “Working at Convergys as a Customer Service Representative also can be a stepping stone to a career in operations, recruitment, or training at a location that this summer will celebrate its 10th year as part of the New Glasgow business community.”
Convergys offers employees comprehensive training, competitive wages plus incentives, and benefits including tuition reimbursement, medical, dental, and RRSPs.
Potential candidates should possess solid customer service experience, strong computer/keyboarding skills, Grade 12 education or GED, and the ability to work a flexible schedule from Monday through Friday. Employment with Convergys also is contingent on a successful background check.
Interested candidates may apply online at www.convergys.com/careers.
At Convergys, we believe in investing in the development of our people. Rather than have one set path, we have a variety of career tracks for employees to explore. Having a talented, motivated workforce maximizes our productivity and enhances the quality of service we offer all of our clients and their customers. This is another way we ensure our spot as a global leader in relationship management. We can relate.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 76,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Amy Williams, Public Relations