- Customer Service/Sales Opportunities Available in Telecommunications Industry -
(Cincinnati & Hickory, North Carolina; April 25, 2011) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, is hiring for 160 full-time positions at its contact center in Hickory, North Carolina.
New employees will provide customer service and sales support for a Convergys client in the telecommunications industry.
“Convergys clients recognize the importance of providing quality customer service to surviving and thriving in this consumer-driven economy,” said Billie Coon, site leader for the Convergys contact center in Hickory. “We’re looking for customer service-driven individuals with sales experience to handle customer calls, as well as provide information on client products and services.”
Convergys offers employees comprehensive training, competitive wages plus performance incentives, and benefits including medical and dental insurance, tuition reimbursement, 401(k), and paid and unpaid time off.
Potential candidates should possess solid customer service and sales experience, strong computer/keyboarding skills, and the ability to work a flexible schedule, including some evenings. Employment with Convergys is contingent on the successful completion of a background check.
Interested candidates may apply online at www.convergys.com/careers.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our over 82,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Amy Williams, Public Relations