(Cincinnati and Heredia, Costa Rica; April XX, 2011) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, is seeking candidates to fill approximately 370 open positions at its Barreal de Heredia and Ultra Park II contact centers in Costa Rica.
New employees proficient in Spanish and English will provide customer service and technical support for three Convergys clients in the cable and financial services industries.
Convergys, a FORTUNE 1000 company traded on the New York Stock Exchange, offers employees comprehensive paid training, as well as a competitive wage and benefits package and excellent career growth potential. Successful candidates will receive four weeks of paid training at the Barreal de Heredia and Ultra Park II contact centers, and different shift days and times, including overnight shifts, are available.
Potential Convergys employees should possess solid customer service experience, strong computer and keyboarding skills, the ability to work a flexible schedule, and high English as well as Spanish language proficiency.
“Due to the very high levels of quality and professionalism provided by our current employees in country, increasing numbers of clients are requesting to locate their customer service operations in Costa Rica,” said Jason Brown, Senior Director of Operations for Convergys in Costa Rica. “Convergys is committed to delivering superior service to its clients’ customers and we’re delighted to offer these bilingual positions to anyone in Costa Rica interested in starting a career at Convergys.”
Convergys believes in investing in the development of its people. Rather than offering one set path, Convergys employees in Costa Rica have a variety of career tracks to explore. Having a talented, motivated workforce maximizes Convergys' productivity and enhances the quality of service Convergys offers all of its clients and their customers.
Interested candidates may apply online at www.convergys.com/costarica or call +506 2508 2106 or +506 2508 2114 to begin the recruitment process.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 76,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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