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TOT Thailand Chooses Convergys Smart Communications Suite Powered by Microsoft

February 14, 2011

(Cincinnati and Bangkok; February 14, 2010) - - Eager to increase operational efficiencies and improve customer satisfaction, national telecommunications provider TOT Thailand is replacing its billing and CRM system with Convergys Smart Communications Suite powered by Microsoft® (NASDAQ: MSFT).  Convergys Corporation (NYSE: CVG), a world leader in relationship management, is acting as the systems integrator for Advanced Information Technology, the local prime integrator contracted to deliver the system replacement.

Faced with separate billing systems for its wireline and wireless services, TOT Thailand was unable to launch bundled offers or print a single bill for subscribers of the two services.  The divergent systems also inhibited collections and incurred double maintenance costs, impacting the bottom line.  With Convergys Smart Communications Suite, which uses the Microsoft Dynamics® CRM platform, TOT Thailand will benefit from an affordable, pre-integrated, preconfigured, and fully convergent platform that will enable the provider to deploy and launch new and exciting consumer services rapidly.  At the same time, the system’s real-time charging capabilities will help provide increased revenue assurance.

“After surveying the billing and CRM landscape, TOT Thailand chose the solution created expressly by industry leaders Microsoft and Convergys to welcome a new era of affordable innovation and customer-centricity,” said Bob Lento, Convergys President, Information Management.  “With Convergys Smart Communications Suite, TOT Thailand will benefit from the ability to launch new services faster, provide superior customer service experiences, and create or enhance business growth plans cost-effectively, helping it fulfill its vision of providing innovative services that meet its customers’ needs.

Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers.  Convergys supports seven of FORTUNE’s top 10 communications companies.

About Tot Thailand
TOT Public Company Limited was founded on 24 February 1954, corporatized from Telephone Organization of Thailand on 31 July 2002.  TOT has laid a foundation for telecommunications system in Thailand for over 54 years.

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit to learn more about us.

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Convergys Forms Strategic Relationship with Microsoft


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