(Cincinnati and Bangkok; February 14, 2010) - - Eager to increase operational efficiencies and improve customer satisfaction, national telecommunications provider TOT Thailand is replacing its billing and CRM system with Convergys Smart Communications Suite powered by Microsoft® (NASDAQ: MSFT). Convergys Corporation (NYSE: CVG), a world leader in relationship management, is acting as the systems integrator for Advanced Information Technology, the local prime integrator contracted to deliver the system replacement.
Faced with separate billing systems for its wireline and wireless services, TOT Thailand was unable to launch bundled offers or print a single bill for subscribers of the two services. The divergent systems also inhibited collections and incurred double maintenance costs, impacting the bottom line. With Convergys Smart Communications Suite, which uses the Microsoft Dynamics® CRM platform, TOT Thailand will benefit from an affordable, pre-integrated, preconfigured, and fully convergent platform that will enable the provider to deploy and launch new and exciting consumer services rapidly. At the same time, the system’s real-time charging capabilities will help provide increased revenue assurance.
“After surveying the billing and CRM landscape, TOT Thailand chose the solution created expressly by industry leaders Microsoft and Convergys to welcome a new era of affordable innovation and customer-centricity,” said Bob Lento, Convergys President, Information Management. “With Convergys Smart Communications Suite, TOT Thailand will benefit from the ability to launch new services faster, provide superior customer service experiences, and create or enhance business growth plans cost-effectively, helping it fulfill its vision of providing innovative services that meet its customers’ needs.
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.
About Tot Thailand
TOT Public Company Limited was founded on 24 February 1954, corporatized from Telephone Organization of Thailand on 31 July 2002. TOT has laid a foundation for telecommunications system in Thailand for over 54 years.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our over 82,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation. All other marks are the property of their respective owners.)
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