Convergys Named “Best Call Center Technology Provider” in China
January 28, 2010
(Cincinnati and Beijing; January 28, 2010) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that the China Call Center & CRM Association (CNCCA) has named Convergys the “Best Call Center Technology Provider of 2009 in China.”
Voted on by experts throughout the contact center industry, Convergys received the prestigious award based on its expertise in relationship management and holistic approach to customer solutions, its rich experience implementing global technology innovations, as well as its continued commitment to the development of the Chinese contact center market.
Convergys is a key player in the Chinese financial services industry, where its Edify Voice Interaction Platform powers millions of instances of customer self-service.
“To be recognized by our industry peers with this prestigious award is a great honor,” said Benjamin Hart, Convergys Managing Director of Relationship Technology Management, Asia Pacific. “Because customer service is directly linked with the benefits and profits of an enterprise, Convergys provides its clients with a 360-degree, well-rounded customer management solution. We construct a complete and integrated solution based on the understanding and analysis of the strategy, needs, and desired goals of our clients, thereby helping them achieve their overall goals of high customer satisfaction and revenue growth.”
The China Call Center & CRM Association’s award ceremony is the industry’s annual event and it has the aim of promoting the concept of customer care in order to improve call center operations, to establish international call center standards, and to drive further growth of the call center industry in China.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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Contacts:
Business & Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
