(Cincinnati and London; September 21, 2009) - With more and more of the UK finding themselves out of work, it’s no surprise people all over the country are exploring viable employment opportunities that will allow them to maintain their standard of living. But what if they could start a new career that provided them with flexible hours and the opportunity to work at home?
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding its highly successful Home Agent program to the United Kingdom. Convergys, which has some 70,000 employees worldwide, currently has home agents in 29 U.S. states and six Canadian Provinces in North America. Convergys will use the same web-based rollout strategy that worked very well in the United States to rollout the program in the UK.
Convergys has begun seeking UK clients to support the Home Agent rollout strategy utilizing a specialized UK platform. Targeted clients are those that need UK-based agents or support in multiple languages.
Home agents receive calls ranging from billing and informational service to technical assistance from customers of Convergys clients in a variety of industries. They can work full time or even part time from their homes in urban, suburban, or even rural areas, depending on their Internet connectivity, and can reduce energy consumption and even contribute to a greener environment by avoiding a potentially long commute to work each day.
“Our home agents in the UK will benefit from flexible scheduling, providing them with increased time to spend with their families,” said Brad Krinhop, vice president of operations for the global Home Agent program. “In addition, the elimination of a daily commute will allow them to save money on fuel, auto maintenance, parking, clothing, and meals. The program provides an ideal opportunity for students facing high tuition costs, stay-at-home parents needing a second income to help pay bills, or retirees who wish to augment their retirement savings.”
When implemented, the hiring process – from application through training and employment – will be unique because it can be completed from an individual’s home desktop, without ever visiting a Convergys facility. The only workplace requirements for candidates will be a quiet place to work inside their home, a PC that meets Convergys’ minimum standards, cable or DSL high-speed Internet access, and a noise-canceling headset.
Interested candidates can begin the application process by logging onto the Convergys Home Agent Web site at www.convergysworkathome.com
Convergys currently has facilities in several locations in the UK including offices in London, Camborne, Manchester, Southampton, Edinburgh, and a contact center employing some 450 persons in Newcastle-upon-Tyne.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our over 82,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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