Convergys Honored with Two Awards of Excellence from Customer Interaction Solutions Magazine
August 13, 2009
(Cincinnati; August 13, 2009) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Technology Marketing Corporation (TMC) has honored Convergys with two Awards of Excellence from Customer Interaction Solutions Magazine, the leading publication in CRM, call centers, and teleservices since 1982.
TMC honored the Convergys Interaction Portal with the 2009 Speech Technology Excellence Award based on its ability to intelligently route customer contacts across multiple service models, including self-service, assisted service, and proactive service. When enhanced with Convergys’ enterprise-wide policy management solution, Convergys Interaction Portal optimizes and adapts to changing customer dynamics in real time at the point of interaction, delivering increased revenue, improved customer retention, and reduced cost-to-serve.
TMC also named the Intervoice [R] IP Contact Center, which is part of the Convergys Interaction Portal, as the winner of the 2009 IP Contact Center Technology Pioneer Award. Combined, these solutions enable multichannel intelligent customer interactions that provide customer-centric cost reduction – allowing contact centers to cut costs while increasing customer satisfaction.
“TMC’s Customer Interaction Solutions Magazine has once again recognized Convergys solutions, this time with the prestigious Pioneer and Excellence Awards,” said Mike Betzer, Convergys President, Relationship Technology Management. “Every day our clients tell us that customer service is their key differentiator in the market and Convergys consumer research shows that that the number of consumers preferring automated channels has doubled in the last four years. This is why Convergys continues to offer a complete, end-to-end solutions portfolio that includes live agent and automation solutions that help our clients stand out by increasing their customers’ satisfaction.”
“These Convergys solutions have proven to have superior capabilities and have ultimately improved the bottom line for their customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Technology is the key to the success of any call center, so it is my pleasure to recognize Convergys for bringing advanced, innovative technologies to market while providing high quality and superior applications.”
Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Our Intelligent Solutions take advantage of this experience by using intelligent automation to balance customer satisfaction with cost reduction. This suite of products brings together solutions for Intelligent Self-Service, Intelligent Notification, and Intelligent Call Routing, along with Consulting and Professional Services, to help you reduce costs, balance live agent assistance with self-service, and enhance the overall customer experience.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)
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About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by as many as three million unique visitors each month worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, WiMAX.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jan Pierret, Marketing Manager
203-852-6800, ext. 228 or jpierret@tmcnet.com
Convergys Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
