Convergys to Provide Starbucks with HR Services
July 12, 2007
(Cincinnati and Seattle; July 12, 2007) - - - Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services,announced today a multi-year contract with Starbucks Coffee Company (NASDAQ: SBUX) to provide global human resources business process services, beginning with Starbucks North American operations. Starbucks is the world’s leading retailer, roaster, and brand of specialty coffee with more than 13,500 stores in 40 countries employing more than 145,000 partners (employees).
Under terms of the contract, Convergys will provide human resource (HR) administration and payroll services for Starbucks partners in the United States and Canada, along with benefits services for Starbucks partners in Canada. The goal is to help Starbucks build a single global platform for HR services to support Starbucks’ rapid global expansion.
"Our partners (employees) are the heart of our business and the key to our continued success. We needed to find a HR service provider that both shared our vision and values and had a commitment to customer service that was as strong as our own," said Dave Pace, executive vice president of Partner Resources at Starbucks. "In Convergys we found both of those qualities, as well as a provider who can provide flexible, reliable, and scalable services to help us as we continue to grow."
"Starbucks is noted the world over for delivering a world-class experience to its customers," said Karen Bowman, president of Convergys' Employee Care business. "To be selected by one of Fortune’s Most Admired Companies and one of the country’s Best Companies to Work For, validates our service delivery model and our ability to provide a superior HR experience for Starbucks partners around the globe. We are delighted to play a role in Starbucks continued success."
Convergys expects this contract will positively impact revenue and earnings beginning in 2009.
Convergys designs, implements, and manages HR business process outsourcing (BPO) solutions for all facets of the employment life cycle: recruiting and resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and workforce intelligence. Convergys is committed to defining and driving comprehensive best practices for the full range of activities covered by an HR BPO relationship.
Convergys’ unique "transform, then transfer" standards approach to relationship management propels an exceptional employee experience and successful transitions. By integrating support for complex workflows and data on a global technology platform Convergys provides specialized and regionalized service.
A proven forerunner in the HR BPO industry, Convergys provides HR solutions to the world’s leading organizations. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
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About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media -- John Pratt, Convergys
+1 513 723 3333 or john.pratt@convergys.com
Trade Media – Patricia Johnson, Convergys
+1 954 236 5129 or patricia.c.johnson@convergys.com
