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Convergys Continues to Expand - to Hire 4,500 Agents in Philippines
November 17, 2009

Cavalier Telephone Adopts Convergys’ Smart BSS Solutions to Streamline Operations, Improve Customer Satisfaction, Lower Costs
November 10, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies can delight customers and improve their service experiences by implementing a rules-based enterprise decision management solution. Now what?
November 09, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Investing in ways to keep your customers through an improved service experience is a sure way to protect your revenue base in today’s highly uncertain financial climate. Now what?
November 05, 2009

Convergys Renews Relationship Management Contract with Top 10 Telecommunications Company to Provide Advanced Technical Support
October 28, 2009

Convergys Reports Third Quarter Results
October 27, 2009

Philippines President Gloria Macapagal-Arroyo Dedicates Convergys’ Largest Contact Center Facility in the Philippines
October 22, 2009

Technology Service and Support Industry Honors Convergys as a Recognized Innovator in Battling Complexity in Technical Support
October 20, 2009

Convergys Relationship Management Solutions Chosen by Leading Food and Drug Company to Improve Customer Service Experience
October 19, 2009

Convergys Announces Implementation of Enhanced Real-Time Convergent Charging Solution with First North American Client NTELOS
October 15, 2009

Leading Global Clients Renew Convergys HR Solutions Contracts
October 13, 2009

Leading Telecommunications Company Renews Relationship Management Contract with Convergys to Reduce Costs and Improve Customer Experience
October 07, 2009

Convergys Wins Fourth Consecutive IVR Industry Excellence Award from Consumidor Moderno
October 06, 2009

Utah 511 Uses Convergys Relationship Management Solution to Help Millions of Travelers Access Real-Time Travel Information and Assistance
October 05, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Healthcare insurance providers must close a growing divide between the service experience they think they are providing and the experience that members say they want. Now what?
October 02, 2009

Convergys Executive Shares Insight into Diverse Workplace in Presentation to Cincinnati Hispanic Chamber of Commerce
September 29, 2009

FORTUNE Top 50 Company Renews Relationship Management Contract with Convergys
September 28, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Customers have a message for companies about the state of customer service: “Listen to us.” Now what?
September 24, 2009

Convergys Upgrades Intervoice Media Exchange for O2 to Support Apple iPhone’s Popular Visual Voicemail Service
September 23, 2009

Convergys to Launch Work-at-Home Program in UK
September 21, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: New opportunities to improve the customer experience have emerged as technology transforms how consumers spend their time, make purchase decisions, transact, and manage accounts and services. Now what?
September 18, 2009

Texas Health and Human Services Commission Renews Human Resources Contract with Convergys
September 17, 2009

Convergys Wins Awards for Professional Services, Speech Self-Service Suite from Speech Technology Magazine
September 16, 2009

Duke Energy Selects Convergys to Support Smart Grid Initiative with Precedent-setting Smart Customer Information System
September 15, 2009

Convergys Celebrating Six Years of Growth and Success in the Philippines
September 09, 2009

Richard R. Devenuti Elected to Board of Directors of Convergys
August 25, 2009

Convergys’ New Intelligent Notification Solution Increases Customer Satisfaction While Reducing Contact Center Costs
August 25, 2009

Convergys’ New Intelligent Self-Service Solution Reduces Costs and Delivers Personalized, Relevant Multichannel Interactions
August 24, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Speech technologies continue to have enormous potential to positively impact the customer service experience and improve operational efficiencies for enterprises worldwide. Now what?
August 21, 2009

Convergys Completes Major Philippines Expansion as San Lazaro Facility Opens in Manila
August 19, 2009

Leading Companies Accelerate Investments in Convergys Home Agent Solutions to Drive a Superior Customer Experience
August 17, 2009

Convergys Employees Give Local Students a Head Start on School Year
August 13, 2009

Convergys Honored with Two Awards of Excellence from Customer Interaction Solutions Magazine
August 13, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: The continued growth and viability of India’s strong BPO industry is dependent on how well its businesses manage and nurture workforce development in the years ahead. Now what?
August 06, 2009

Yucheng Partners with Convergys to Expand the Contact Center Product & Services Market in China
August 05, 2009

Convergys Expedites Loan Modification Process for Sterling Home Retention with New Relationship Management Contract
August 04, 2009

Convergys Reports Second Quarter Results; Customer Management Operating Income Up 90 Percent; Charges Related to Two HR Management Contracts; Strong Free Cash Flow; Improved Liquidity
July 30, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: The customer experience will undergo its greatest transformation yet with the rise of the largest, most demanding, most diverse, most empowered, and most connected generation ever. Now what?
July 28, 2009

Convergys Opens New Facility in Premier Business District of Makati City
July 23, 2009

New Convergys Relationship Management Survey Highlights Key Internal Customer Experience Challenges and Opportunities for Banks
July 16, 2009

Convergys Renews Contract with U.S. Postal Service For Customer Service Support
July 07, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Technology is at the forefront of contact center innovation. Now what?
June 26, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: With companies wanting to reduce their cost to serve as customer experience tops brand and price for customer loyalty, the Philippines BPO Industry will see continuing growth opportunities ahead. Now what?
June 16, 2009

Convergys a Leader in Hiring U.S. Military Spouses
June 10, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies are looking for long-term stability in the face of current economic challenges and lingering uncertainty over what’s ahead. Now what?
June 05, 2009

Convergys Launches Loan Modification Solutions that Provide Mortgage Lenders with New Capabilities to Improve the Customer Experience
June 04, 2009

DIRECTV Extends Partnership with Convergys to Provide Relationship Management Services, Raise the Bar on Customer Experience, and Enhance Business Performance
June 02, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: In the new relationship economy, a superior service experience is a top competitive differentiator. Now what?
May 21, 2009

Convergys Named to Top Ten of 2009 Global Outsourcing 100
May 20, 2009

NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys
May 18, 2009

Lintel Group Selects Convergys Integrated Solutions for Mobile Subscribers in Sierra Leone and Gambia
May 14, 2009

Convergys Receives High Honors as Outstanding Employer and Exporter at 2009 PEZA Awards
May 12, 2009

Starbucks Renews Relationship Management Contract with Convergys to Enhance Customer Experience and Accelerate Business Performance
May 11, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Unsatisfactory service experiences and high customer attrition are signs of a poorly organized and operated contact center. Now what?
May 08, 2009

Convergys Relationship Management Solution Enables Fortune 100 Company to Drive Superior Customer Experience
May 07, 2009

Convergys Announces Platform-independent On-Demand Voice Authentication Solution
May 06, 2009

Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service
May 04, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: There is no better time than now for companies to maximize the value of a strategic partnership with an outsource service provider. Now what?
May 04, 2009

Convergys BSS/OSS Solutions Honored with Three Awards for Innovation and Improvements in Customer Loyalty
April 30, 2009

Convergys Partners with IP Integration to Deliver Enhanced IVR and Speech Automation Solutions to the UK Market
April 29, 2009

Convergys Reports First Quarter EPS of $0.23, Confirms 2009 EPS Guidance
April 28, 2009

Convergys Wins Second International ICT “BPO Employer of the Year” Award
April 21, 2009

Convergys Releases New Version of Product Control Manager, the Leading Product Lifecycle Management and Product Catalog Solution for Communication Service Providers
April 20, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: How companies manage talent shortages over the next ten years could determine their competitive viability and survival. Now what?
April 16, 2009

Top 10 Financial Services Company Expands Use of Convergys Relationship Management Solutions to Drive Superior Customer Experience
April 15, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Consumers are increasingly rating “how they are treated” ahead of brand and price when determining their likelihood to purchase again from a company. Now what?
April 14, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: U.S. wireless service providers confront costly customer retention challenges as mobile data usage escalates. Now what?
April 02, 2009

Convergys Announces Enhanced Infinys ICOMS Convergent BSS/OSS System – Delivering Superior Customer Experience for Cable and DBS Industries
April 01, 2009

Philippines President Gloria Macapagal-Arroyo Dedicates Three Convergys Contact Centers Simultaneously
April 01, 2009

renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman
March 31, 2009

Convergys Launches Field Service Manager for Communications Service Providers; New BSS/OSS Offering to Improve Business Performance
March 30, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Customer loyalty and likelihood to purchase again are highly influenced by a company’s customer service experience. Now what?
March 26, 2009

Convergys Announces Functional Enhancements & New Customer Win for its Real-Time Convergent Charging Solution
March 19, 2009

Hyundai Motor America Renews Relationship Management Solutions Contract with Convergys to Raise the Bar on Customer Experience
March 18, 2009

Convergys Named Top HRO Performer by Global Services Magazine; Also Cited in BPO, Contact Center Categories
March 17, 2009

LemonIT Partners with Convergys to Provide Intervoice Voice Portal Solution to the Korean Market
March 05, 2009

Convergys Celebrates Ninth Consecutive Year As One of America’s Most Admired Companies
March 04, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Rising identity fraud places increasing pressure on businesses to provide greater security protection for their customers when they conduct agent-assisted or self-service transactions via an IVR, the Web, or their mobile devices. Now what?
March 02, 2009

Convergys Wins National Award from the Quality Council of India
February 18, 2009

CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Disconnects between what customers expect from the customer experience and what mobile operators provide shed light on where to shift operating expenses. Now what?
February 16, 2009

Convergys Wins Renewed Contract with Insight Communications as Sole BSS Solution Provider
February 10, 2009

Convergys Reaches Agreement with JANA Partners To Expand Board of Directors
February 05, 2009

Industry Analyst Firm Gives Convergys Highest Possible Rating for Overall Performance in Business Support Systems Market
February 04, 2009

Rodale Selects Convergys’ Relationship Management Solutions to Drive Superior Customer Experience
February 02, 2009

Convergys Reports Fourth Quarter and Full Year Results; Strong Fourth Quarter Free Cash Flow of $99M
January 27, 2009

Convergys Extends Long-Standing Relationship with Leading Brazilian Wireless Carrier Vivo
January 15, 2009

Virgin Media Implements Convergys Relationship Management Solutions to Deliver Superior Customer Experience
January 13, 2009

Fortune 50 Company Goes-Live with Convergys Human Resources Services Contract
January 06, 2009

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