Have you heard the latest that the news media is saying about us? At
Convergys, the media continues to recognize our industry excellence.
Giving You Access to Key Newsworthy Information
We've featured our interviews, news stories and articles to help you gain a clearer insight into who we are as a leader in relationship management.
Explore Convergys in the News
"Expert's Angle: The Intelligent Self-Service Imperative for Call Centers"
Jo Ann Parris, Vice President, Relationship Technology Management, Convergys
International Customer Management Institute (ICMI), November 6, 2009
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"In Channel Projects, Banks Look For Simpler Solutions"
Bank Systems & Technology, November 3, 2009
Mike Cholak, Vice President, Customer Intelligence Services, Convergys
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"The Great Debate: Are Standards and Universal Commands Necessary in VUI Design?"
Speech Technology Magazine, November 2, 2009
Dave Pelland, Director, Relationship Technology Management, Convergys
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"Convergys Suits Up as Smart Grid Specialist"
CRMXchange, October 28, 2009
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"Mllennials and Today’s Experience Economy: A $1 Trillion Opportunity Awaits for Companies that can Deliver Exceptional Service"
1to1 Media, October 27, 2009
Ryan Pellet, Vice President, Convergys
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"Guest Blog-Free Service Requires Intelligent Self-Service"
CRM Magazine, October 20, 2009
Mike Betzer, president Relationship Technology Management, Convergys.
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"Five Reasons to Use Home Agents"
Contact Professional, October 28, 2009
Brad Krinhop, vice president home agent, Convergys
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"Convergys’ Business Continuity Priorities and Strategies"
TMCnet, October 23, 2009
Carol Fox, senior director Risk Management & Mike Epstein, senior manager business continuity planning, Convergys
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"NTELOS Deploys Enhanced Real-Time Convergent Charging Solution from Convergys"
TMCnet, October 19, 2009
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"Fortune 10 Company Selects Convergys Relationship Management Solutions."
TMCnet, October 19, 2009
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"BPO: Higher Quality, Competitive Costs"
CRM Daily, October 12, 2009
Christine Timmins Barry, senior vice president Customer Management, Convergys
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"UDOT Renews Contract with Convergys"
TMCnet, October 6, 2009
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"Analytics Bring Customer Perspectives Into Focus and Make the Save"
By: Andrea Ayers, President, Customer Management, Convergys
1to1 Media, September 2009
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"Was it Something I Said? Customers Dump You Without Warning"
Dave Dougherty, CEO and President & Ajay Murthy, Vice President Corporate Marketing, Convergys
Customer Management IQ, September 22, 2009
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"Turn Your Satisfied Customers into Loyal Ones"
By: Ryan Pellet, Vice President, Convergys
CRM Magazine, September 21, 2009
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"Duke Energy taps Convergys for Smart Grid Billing"
Telephony Online, September 15, 2009
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"Duke Energy and Convergys to Support Smart Grid Initiative with Customer Service System"
TMCnet's SmartGrid News, September 15, 2009
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"Creating the Wow Factor for Customer Retention"
By: Scott Manghillis, Director Hosted Contact Center Technology, Convergys
Speech Technology Magazine, August 27, 2009
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"Convergys 2009 Market Leader in Speech Self Service Suite"
Speech Technology Magazine, August 27, 2009
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"The Advantages of Hosted, Managed, and SaaS in Speech"
Speech Technology Magazine, August 26, 2009
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"Convergys Announces New Intelligent Notification Solution for Contact Centers"
TMCnet, August 25, 2009
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"Convergys Launches Intelligent Self-Service to Enhance Customer Interaction"
TMCnet, August 24, 2009
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"Running Your Speech Solutions Clean in Lean Times"
Speech Technology Magazine, August 24, 2009
Harkishin (Harry) Nachnani, Consultant, VUI Design, Convergys
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"Meet your most demanding client: the millennials"
FORTUNE Brainstorm Tech Blog, September 2009
Andrea Ayers, President, Customer Management
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"Managing the Customer Experience"
Financial Express, September 2009
Sukant Srivastava, Vice President of Customer Management and Country Manager, India
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"Convergys Call Center Accommodates Workers’ Needs"
Killeen Daily Herald, September 2009
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"CSR in time of recession"
Express Computer, June 2009
Tim Huiting, Vice President of Human Resources, Asia
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"Cost cutting in U.S. to drive BPO healthcare business"
Reuters, July 2009
Christine Kowalczyk, Vice President of Healthcare Services
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"What service customers really want"
Harvard Business Review, August 2009
Dave Dougherty, President and CEO and Ajay Murthy, Vice President of Global Marketing
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"Indian telecom will leapfrog in convergence"
CIOL, August 2009
Vinay Mehta, Senior Vice President of Market and Product Strategy, Information Management
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"Why Convergys Philippines is the 2009 ICT Awards' BPO Employer of the Year"
Breakthroughs Publication, August 2009
Marife Zamora, Vice President and Country Manager and Jomari Mercardo, Director of Business Development
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"Voice Authentication - It's not Just for IVR Anymore"
By: Paul Watson, General Manager, On-Demand solutions, Convergys
Speech Technology Magazine, July/Aug 2009
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"Voice Biometrics in the Call Centre"
By: Frank Sherlock, Managing Director International, Convergys
Call Centre Helper, August 12, 2009
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"Remember Me? - Convergys Leading the Pack in VUI Personalization"
David James, Director Solutions Marketing, Convergys
Speech Technology Magazine, Jul/Aug 2009
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Cover Story "Convergys on Convergence"
Alastair Hanlon and Fiona Fulton, directors product and solution strategy, Convergys
Pipeline Magazine , July 2009
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"Follow a Performance Map to Superior Service"
By: Mark Thomas, Senior Vice President and Joyce Clark, Principal, HRM, Convergys
Talent Management Magazine , July 2009
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"A Real-Time Opportunity"
By: Alastair Hanlon, Director Industry Solutions, Convergys
Telecoms.com, July 2009
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"Four Strategies that Deliver a Superior, Budget-Friendly Customer Experience"
By: Ryan Pellet, Vice President Global Business Units, Convergys
Contact Professional.com /CP Wire , July 8, 2009
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"Loan Modification and Delinquency Management Approaches that Build Loyalty"
By: Joel Lewis, Vice President, Convergys
InsideARM, June 18, 2009
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"Convergys Launches Loan Modification Solutions"
TMCnet, June 4, 2009
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"Convergys Launches New Loan Modification Solutions: Provides Mortgage Lenders with New Capabilities to Improve Customer Experience"
Bank Systems & Technology, June 5, 2009
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"Convergys Launches Voice Authentication Solution"
Paul Watson, General Manager On Demand Solutions, Convergys
Speech Technology Magazine, May 7, 2009
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"Convergys Announces On-Demand Voice Authentication"
TMCnet, May 7, 2009
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"Convergys Offers Voice Authentication Service Using TradeHarbor"
Paul Watson, General Manager On Demand Solutions, Convergys
Speech Strategy News, June 2009
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"Quality Monitoring: Back to Basics"
John Iacobellis, Vice President, Convergys
Contact Center Pipeline, June 2009
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"Creating Dynamic Multimodal Interactions"
By: Bogdan Blaszczak
Speech Technology Magazine, May 5, 2009
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"Move over 3G, 4G is Here-Justifying the Investment"
By: Alastair Hanlon, Director, Directory Industry Solutions, Convergys
Mobile Business, April 2009
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"How One Multinational Plans For Pandemics"
Forbes.com, May 2009
Carol Fox, Senior Director, Risk Management
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"Simplifying the Future"
Voice and Data Magazine, May 2009
Paresh Shah, General Manager, Information Management, India
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"Ten things customers want you to know"
FT.com, May 2009
Frank Sherlock, Senior Vice President of Sales and Professional Services
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"Ad of the Month"
Times of India, May 2009
Ashutosh Sinha, Director of Recruitment, Customer Management, India
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"Outsourcing to the Philippines"
BusinessWeek, May 2009
Marife Zamora, Vice President and Country Manager, Philippines
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"Philippine Call Centers Ring Up Business"
Wall Street Journal, May 2009
Andrea Ayers, President, Customer Management
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"3G Services May Be Confined Initially to Post-Paid Mobile Users"
The Hindu, May 2009
Paresh Shah, General Manager, Information Management, India
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"The Best Response to a Tough Economy-Make Smart Investments in your Enterprise Customer Voice Portal"
By: Scott Manghillis, Director, Hosted Contact Center Solutions, Convergys
Speech Technology Magazine, May 2009
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"An Incremental Approach to BSS/OSS Improvement: Tough Economic Times Call for Cost-Effective Deployment Strategies"
By: Mary Ann Tillman, Director Product Marketing, Convergys
B/OSS Magazine, April 29, 2009
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"Convergys BPO High on Anti-Smoking Campaign"
Metro Now, India, February 2009
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"Convergys Awarded in E-Services Global Sourcing Conference and Exhibition"
Manila Bulletin, Philippines, February 2009
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"Answering the Call"
Site Selection Magazine, February 2009
Jomari Mercado, Director of Business Development, Philippines
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"Executives Have No Idea What Customers Want"
Forbes.com, March 2009
Andrea Ayers, President, Customer Management, Convergys
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"Sukant Srivastava interviews with NDTV Profit"
NDTV Profit, India, March 2009
Sukant Srivastava, Vice President, Operations and Country Manager India, Convergys
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"Convergys Dedicates Three Facilities in the Philippines"
Manila Bulletin, April 2009
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"ICT Awards - Philippines Winners"
Manila Bulletin, Philippines, April 2009
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"Convergys Enhances ICOMS for Cable and DBS"
Scott Shippy, Director Cable Strategy, Convergys
B/OSS Magazine: Click here to read this article
TMCnet: Click here to read this article
"Are You Ready for the Great Millenial Migration?"
By: Dave Pelland, Director, Enterprise Solutions RTM, Convergys
Contact Professional, March 2009
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"Service Level Targets: One Size Does Not Fit All"
By: Mike Cholak, Vice President, Global Consulting Services, Convergys
Customer Management Insight, March 2009
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BLOG: Convergys' Dynamic Decisioning Solution
By: Nancy Jamison, Jamison Consulting
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BLOG: Convergys' Dynamic Decisioning Solution
By: Sheila McGee-Smith, President & Principle Analyst, McGee-Smith Analytics
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"Tech Support: The New Customer Loyalty Engine - Don't Neglect Relationships at this Crucial Touch Point."
By: Sukant Srivastava, Vice President, Operations and Country Manager India, Convergys
CRM Magazine, March 2, 2009
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"Get Closer to Your Customers and Employees in 2009"
By: Andrea Ayers, President, Customer Management, Convergys
Customer Management Insight, February 2009
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"Study: Top 10 Things Your Customers Want You To Know"
By: Ryan Pellet, Vice President, Global Consulting Services, Convergys
Contact Professional, CPWire January 2009
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"Home Schooling the Home Agent"
By: Brad Krinhop, Vice President Home Agent, Convergys
Training Magazine, January 22, 2009
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"Network Consolidation: Take the Opportunity to Enhance the Customer Experience"
By: Alastair Hanlon, Director of Industry Solutions, Convergys
Mobile Business Magazine - UK, January 2009
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"How to set up and maintain a successful outsourcing relationship"
By: Alastair Hanlon, Director of Industry Solutions, Convergys
CIO Magazine - UK, January 2009
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"The Last Act of a Great CEO"
Harvard Business Review, January 2009
Dave Dougherty, President and Chief Executive Officer
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"U.S. Ambassador Visits Convergys Bacolod"
Various Publications, Philippines, January 2009
Marife Zamora, Vice President and Country Manager
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"Sanjit Bal Interviews with NDTV Profit"
NDTV, India, January 2009
Sanjit Bal, Director of Business Development
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"Neeeded: cost-effective e-learning"
The Hindu, India, January 2009
Maheedharan Thiagarajan, Director of Learning
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"Riding Out the Storm"
Clark Handy, Senior Vice President Human Resources, Convergys
HRO Today, January 2009
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"How to Set up and Maintain a Successful Outsourcing Relationship"
By: Alastair Hanlon, Director Industry Solutions, Convergys
CIO, January 2009
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"Bringing New NGN Services 'To Life' by Leveraging PLM Systems"
By: Yogen Patel, Vice President Market & Product Strategy IM, Convergys
Pipeline Magazine, December 2008
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"Applying the Golden Rule to Transform Your IVR into a Place Your Customers Want to Stay"
By: Dave Pelland, Director Enterprise Solutions, Convergys
Contact Professional, December 2008
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"Convergys: Disconnect Between Consumers, Executives on Service, Personalization"
TMCnet
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"Brand Ambassadors Improve Customer Experience"
By: Bridget Trask, Vice President, Convergys
Retail Industry Leaders Association (RILA), November 2008
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"Beyond Biryanis and Harleems"
Dataquest, India, November 2008
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"Smile, you're on the phone!"
The Human Factor, India, November 2008
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"Convergys harnesses local talent"
The Philippine Star, Philippines, November 2008
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"Economy, gas prices fuel movement of call center work into homes"
The Associated Press, November 2008
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"A tailor-made approach to customer relations"
Financial Times Online, November 2008
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"Customer service is changing the world: Up close and global"
Financial Times Online, November 2008
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"Brasil Telecom Gets Convergys Decisioning Solution"
Billing & OSS World, November 17, 2008
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"Convergys Acquires Intervoice; Merges Solutions"
TMCnet, November 14, 2008
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"How to Ensure Your Call Center Security"
By: Ron Settele, Customer Authentication Specialist, Convergys
Enterprise Applications - eweek.com, November 13, 2008
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"Convergys Intros Intervoice Voice Portal 6.0 and Interaction Composer"
TMCnet, November 11, 2008
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"Business Continuity, Planning for the Unforseen"
CIO Today, November 10, 2008
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"Using Speech for Post Call Notes"
By: Jo Ann Parris, Vice President, Convergys
Speech Technology Magazine, November 1, 2008
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"Customer Management Bright Spot for Convergys in 3Q"
Billing & OSS World, October 28, 2008
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"Dabba Dude Wows BPO!"
Metro Now, India, October 2008
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"Dispelling IT Blues"
Economic Times, India, October 2008
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"Help is at hand"
The Hindu, India, October 2008
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"Look Who's Shining"
Times of India, India, October 2008
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NDTV Profit, India, October 2008
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"Convergys Bacolod to employ 1,000"
Malaya, Philippines, October 2008
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"Demand for agent-assisted services from Philippine contact centers on the rise"
Mftp.interanila Bulletin, Philippines, October 2008
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"Six Sigma - A Quick Hit at Convergys"
Communication Today, India, October 2008
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"Dandiya Razzmatazz"
The Economic Times, India, October 2008
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"Growth in India"
Various Publications, India, October 2008
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"Shopping and Customer Experience: Zero Degrees of Separation"
B/OSS World, October 2008
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"Injecting More Value Into Business Process Outsourcing"
CRM Buyer, October 2008
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"Does Billing Hold the Answers?"
Wireless Business Review, October 2008
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"What's in Store for Multi-Channel Retail?"
Retail Systems, October 2008
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"Convergys Acquires CEON To Tackle Telco PMO"
Telephony Magazine, October 2008
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"The Right Connection"
Electronic Retailers Magazine, October 2008
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"There's No Place Like Home"
CRM Magazine, October 2008
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"Planning for the Unseen"
Customer Inter@ctions Solutions Magazine, September 2008
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"Convergys Expands its Front End Footprint"
Billing World, September 2008
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"Convergys Converges on Communications Service Providers"
CRM Magazine, September 2008
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"Convergys Focuses on Dropped Order Challenge"
Telephony Magazine, September 2008
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"Voice of the Shopper Drives Loyalty"
Retail Industry Leader's Association Report, September 2008
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"Cigna Dental Drills for Loyal Customers"
1to1 Magazine, September 2008
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"Revealing the Invisible Customer"
By Jim Sullivan, Business Intelligence Consultant
Customer Management Insight Magazine
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"Allotment of spectrum for 3G services is set to bring in more opportunities"
Voice & Data Magazine, India, September 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Engaging the Home Based Learner"
Chief Learning Officer Magazine, September 2008
Scott Van Stratten, Senior Director, Home Agent interviewed
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"Charitable Convergys"
Metro Now, India, August 2008
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"We Aren't Free on Independence Day!"
Metro Now, India, August 2008
Tim Huiting, Vice President of Human Resources-Asia
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"A Hockey Game With a Difference"
Bangalore Mirror, India, August 2008
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"Flexibility, Reliability and Scalability"
Communication Today, India, August 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Of Slowdown and Platforms"
Dataquest, India, August 2008
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"Managing the Ship"
Dataquest, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"BPO Are Getting Commoditised"
Business Today Magazine, India, August 2008
David F. Dougherty, President and CEO
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"The Next Leap"
Voice & Data Magazine, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"The Support Report"
Response Magazine, August 2008
Featuring CVG's Vicky Walz, Vice President, Client Services
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"After February 17, the Call Deluge"
CED Magazine, August 2008
MSOs prepare for viewer activity after the digital TV transition
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"Convergent charging helps streamline effective business practices"
Telecom Era, India, July 2008
Vinay Mehta, Senior Vice President, Product Management and Development
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"Convergys: Outthinking, Outdoing"
IndiaTechTV.com, India, July 2008
Madhu Damodaran, Director, Employee Services, APAC
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"Suddenlink: A Cable Company With an Acquiring Taste — and Its Own Integration Strategy"
B/OSS World Magazine, July 2008
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"Convergys: Challenging Times, Smart Moves"
Customer Inter@ction Solutions magazine, July 2008
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"Realistic HR Outsourcing: Go Slowly But Safely,"
Workforce Management Magazine, July 2008
Christine Timmins Barry, Senior Vice President, Americas Operations
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"How to Deliver a Successful Multichannel Customer Experience"
Speech Technology Magazine, July 2008
Jo Ann Parris, Vice President, Relationship Technology Management
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"Outsourcing -- It's About the Customer Experience"
Contact Professional, July 2008
Andrea Ayers, President, Customer Management
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"Relationship Management: A New Way to Align Your Contact Center with Customers"
Customer Management Insight, July 2008
John Georgesen, Senior Director, Decision Sciences
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"Ensuring Customer Loyalty During Network Consolidation"
Pipeline Magazine, July 2008
Michael Palackdharry, Vice President, Information Management
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"BPO firms innovate to slash transport expense"
The Mint, India, June 2008
Gaurav Karlra, Logistics Director and Ipininder Singh, Technology Director
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"Early Warning System"
Human Capital, India, June 2008
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"Not a job, but a career"
Express Computer, India, June 2008
Ashutosh Sinha, Director, Recruitment, Convergys India Services
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"Convergys pursuing 5 large deals in telecom"
The Economic Times, India, May 2008
David F. Dougherty, President and CEO
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"18 years and going strong"
Hindu Business Line, India, May 2008
Andrea Ayers, President, Customer Management
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"Dave Dougherty Interview with CNBC"
CNBC India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans to enter Indian call centre market"
The Mint, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans India BPO market foray"
Business Standard, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys to expand Indian operations"
Hindu Business Line, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Call Centres Now Sell Themselves as the War for New Talent Intensifies"
The Mint, India, April 2008
Tim Huiting, VP of Human Resources; Ashutosh Sinha, Director of Recruitment, Nikhil Duggal, Manager
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"Convergys upbeat on HR process outsourcing"
Hindu Business Line, India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations
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"How I got here"
Wall Street Journal, United States, April 2008
Andrea Ayers, President, Customer Management
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"Convergys enters multi-year deal with BSNL"
Business Standard, India, April 2008
Jean-Hervé Jenn, President, International, and Paresh Shah, Vice President and General Manager
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"Convergys brings e-learning on mobile"
CIOL (CyberMedia), India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations, and Subhasish Karmakar, Manager Design
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"Convergys sets new fun-at-work record"
MetroNow
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"Holding back employees"
Deccan Herald
Tim Huiting, Vice President of Human Resources
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"Solving the Mystery of Poor Customer Experiences"
Speech Technology Magazine, April 1, 2008
Jo Ann Parris, Vice President of Relationship Technology Management, Convergys
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"Moving Beyond 'I'm Sorry, I Didn't Get That'"
Speech Technology Magazine, April 1, 2008
co-authored by Sunil Issar, Convergys
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"How to Select an Outsourcer"
Speech Technology Magazine, April 1, 2008
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"Getting the Devil out of the Details"
Speech Technology Magazine, April 1, 2008
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“Switching to Offense with Convergent, Real-Time Services”
B/OSS, March/April 2008
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"Seven Rules for Redefining Customer Experience"
Contact Professional's CP Wire, March 19, 2008
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"The HRO Mega-Deals: An Exclusive Club"
Workforce Management Magazine, March 17, 2008
John Gibson, President, HR Management
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“Change Management Software Eases PCI Compliance Burden”
Tech Target’s Data Center, March 5, 2008
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"Call for Comfort"
Times of India, March 2008
Sukant Srivastava, Managing Director and Country Manager
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Dave Dougherty Interview with Bloomberg News
Bloomberg News, March 2008
Dave Dougherty, President and CEO
Instructions: Once on the site, you will need to click on the green arrow marked "play." The excerpt can take a few minutes to download.
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Convergys in Gurgaon, India, Featured on NDTV's MetroNation
New Delhi Television (NDTV) MetroNation
Convergys employees
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"Slow Growth Has Operators Looking For Lasting Relationships"
Billing & OSS World, March 5, 2008
By: Tim McElligott, B/OSS World
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"Vendors Help Pay the Bills"
WirelessWeek, February 15, 2008
Perry Chaturvedi, Convergys Industry Lead, Wireless
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"A Place to Study"
The Hindu's Metro Plus, February 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Learning Under a New Light"
HRO Today, January/February 2008
Marianne Langlois, Convergys Vice President, Learning Solutions
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"The Bakers Dozen: Learning"
HRO Today, January/February 2008
Convergys listed as top provider of Learning Outsourcing
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"IT Pros Don a New Role"
The Hindu, January 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Billing technology: Making it easier for customers to pay up"
Financial Times, January 2008
Alastair Hanlon, Director of Innovation Strategy
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"Ad of the Week"
Times of India, January 2008
Ashutosh Sinha, Director of Recruitment
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"Convergys to be in Markets with High Potential"
Communications Today, January 2008
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"CEO Forum: How can CEOs get closer to their Customers?"
New York Stock Exchange Magazine, January 2008
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"Is Your Agent Training Process Evolving with the Role?"
ICM's Customer Management Insight, January 2008
By Convergys' Jason Mitchell
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"Dialing For Dollars"
Speech Technology, January 25, 2008
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