Interested in leveraging all that a global market has to offer? At Convergys, we believe individual differences produce genuine competitive advantages in a global market. Leveraging our workforce's diversity maximizes our productivity and enhances the quality of service we offer all of our clients.

Diversity Principles

Through our diversity initiatives, we maintain an environment that:

• Values individual differences
• Fosters mutual respect and open communication
• Attracts, develops and supports a diverse workforce
• Increases our competitive advantage
• Enhances career opportunities
• Continues to be recognized as a fair, rewarding place to work

A Global Strategy

Defined as all the inherent, acquired, and learned qualities that employees, clients and suppliers bring to our organization, Global Diversity & Inclusion is a strategic imperative at Convergys.

The Global Diversity Council

A group of 80 employees who are recognized as leaders in their businesses and drive proactive change at all levels of the company. Members work to define diversity as it relates to Convergys workforce and business case, while striving to build a cohesive and inclusive workplace where all employees feel valued. The Global Diversity Council committees provide direction and implementation for Diversity Measurements & Accountability, Diversity Education & Training, Diversity Communications, Diversity Recruitment & Retention, and Diversity Career/Professional Development.

The Operating in a Global Environment - Diversity Curriculum

Convergys’ expanding global presence means the demand for customer and employee interactions across cultures is rapidly increasing. This new reality is addressed through a multi-dimensional, multicultural skills-based learning experience called Operating in a Global Environment (OGE). OGE is designed to help employees accomplish their goals of working in a changing, multicultural workplace.

Supplier Diversity

Convergys promotes active inclusion of minority, women, small disadvantage, HUBZone and service disabled veteran owned businesses (MWSDVBE) in our established procurement processes. Engaging qualified suppliers of goods and services creates value for Convergys, its clients and shareholders through innovative ideas, more comprehensive solutions to business challenges and faster response to changing marketplace dynamics. Convergys will provide maximum practicable opportunity for diverse suppliers to equitably compete with other suppliers who meet our quality, service, procurement, business and contractual requirements.

Affinity Groups

Convergys believes affinity groups add value to our business and help develop a more inclusive work environment. Currently, there are six groups designed to enhance open communication, business problem solving and employee development: Global Women’s Network, Asian Employee Network, Convergys Hispanic Initiatives in Motion, Convergys Ability Resource Team, Gays, Lesbians and Allies at Convergys, and Black Employee Network.

Diversity Action Teams

Diversity Action Teams are designed to focus on enriching the employment experience of all employees as well as making meaningful contributions that benefit the company overall. These teams identify and recommend solutions specific to their location, market and community.