As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, over 80,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.
President and Chief Executive Officer
Chief Financial Officer
Senior Vice President and General Counsel
Chief Information Officer
Andrea Ayers is president and chief executive officer of Convergys Corporation, a global leader in customer management.
Andrea Ayers is president and chief executive officer of Convergys Corporation (NYSE: CVG), a global leader in customer management. Convergys has annual revenues approximating $2 billion and more than 77,000 employees who serve clients from locations in North America, Latin America, Europe, India and the Philippines. With a 30-year legacy of helping global brands serve their customers with quality and consistency, Convergys is a recognized leader in the customer management industry.
Ms. Ayers became a member of the Convergys Board of Directors and was appointed chief executive officer in October 2012. Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of sector-spanning executive positions, including president and chief operating officer; president of the company's Relationship Technology Management line of business; president of Convergys's Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; vice president of marketing, and general manager of the Direct Broadcast Services (DBS) business unit.
Ms. Ayers is committed to job creation, improving educational opportunities to develop the workforce of tomorrow, and enhancing the quality of life in the communities in which Convergys employees live and work. She is an active member of The Business Roundtable, G100, Fortune's Most Powerful Women, the Greater Cincinnati Chamber of Commerce, the Cincinnati Business Committee, and the Ohio Business Roundtable.
Ms. Ayers earned a bachelor's degree in management and administration from Louisiana State University.Back to Top
Andre Valentine is chief financial officer for Convergys Corporation.
He is responsible for managing the financial risks of the company, with oversight for corporate strategic development, financial planning and reporting, internal audit, real estate, procurement, and investor relations. He reports to Andrea Ayers, president and chief executive officer of Convergys.
Andre has been with Convergys since 1997. Prior to his current role, Valentine served as chief financial officer for Convergys' Customer Management line of business. He also held the position of senior vice president and controller of Convergys, as well as senior vice president of group finance for Customer Management (CM).
Prior to Convergys, Andre worked for Coopers and Lybrand.
Valentine is a native of Cincinnati and has a bachelor's degree in accounting from the University of Cincinnati.Back to Top
Claudia Cline is Senior Vice President and General Counsel for Convergys Corporation. She is responsible for managing the legal affairs of the company, as well as compliance, privacy, security, government relations, and communications.
Claudia has been with Convergys for 15 years, holding executive positions in legal and operations. Prior to her current position, she served as General Counsel for Convergys' Customer Management line of business. She also held the position of Senior Vice President of CM Operations Support, responsible for workforce management, agent training delivery and curriculum, quality, and reporting.
Prior to joining Convergys, she served as a partner with Frost and Jacobs LLP.
Claudia earned her bachelor's degree from the University of California, Los Angeles, and earned her law degree from the University of Southern California.Back to Top
Chandra Venkataramani is the chief information officer (CIO) for Convergys Corporation, a global leader in customer management.
Chandra is responsible for the global technology infrastructure of the company, as well as the planning, development, and delivery of technology products and services for Convergys' clients. He reports to Andrea Ayers, president and chief executive officer.
Prior to joining Convergys, Chandra held a number of executive leadership positions with Aegis.
Chandra has a master of science degree in industrial engineering from Louisiana Tech University, and an MBA in finance and information systems from New York University's Stern School of Business.Back to Top