Convergys Company Overview

Convergys is a world-class customer management firm made up of 125,000 employees working in more than 150 service centers in 31 countries. Clients and customers around the globe benefit from our exceptional service, geographic footprint and ability to support 47 languages worldwide.

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Company Leadership

Andrea J. Ayers

President and Chief Executive Officer

Andre S. Valentine

Chief Financial Officer

Marjorie Connelly

Chief Operating Officer

Jarrod Pontius

General Counsel and Chief Administrative Officer



Andrea J. Ayers Andrea J. Ayers
President and CEO
Convergys Corporation

Andrea Ayers is president and chief executive officer of Convergys Corporation (NYSE: CVG), a global leader in customer management. Convergys has annual revenues approximating $3 billion and more than 125,000 employees who serve clients from locations in North America, Latin America, Europe, India and the Philippines. With a 30-year legacy of helping global brands serve their customers with quality and consistency, Convergys is a recognized leader in the customer management industry.

Ms. Ayers became a member of the Convergys Board of Directors and was appointed chief executive officer in October 2012. Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of sector-spanning executive positions, including president and chief operating officer; president of the company's Relationship Technology Management line of business; president of Convergys's Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; vice president of marketing, and general manager of the Direct Broadcast Services (DBS) business unit.

Ms. Ayers is committed to job creation, improving educational opportunities to develop the workforce of tomorrow, and enhancing the quality of life in the communities in which Convergys employees live and work. She is an active member of The Business Roundtable, G100, the Greater Cincinnati Chamber of Commerce, the Cincinnati Business Committee, and the Ohio Business Roundtable. In addition, Ms. Ayers was named to the Board of Directors for Stanley Black & Decker, Inc., in December 2014.

Ms. Ayers earned a bachelor's degree in management and administration from Louisiana State University, Shreveport.

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Andre S. Valentine Andre S. Valentine
Chief Financial Officer
Convergys Corporation

Andre Valentine is chief financial officer for Convergys Corporation.

He is responsible for managing the financial risks of the company, with oversight for corporate strategic development, financial planning and reporting, internal audit, real estate, procurement, and investor relations. He reports to Andrea Ayers, president and chief executive officer of Convergys.

Andre has been with Convergys since 1997. Prior to his current role, Valentine served as chief financial officer for Convergys' Customer Management line of business. He also held the position of senior vice president and controller of Convergys, as well as senior vice president of group finance for Customer Management (CM).

Prior to Convergys, Andre worked for Coopers and Lybrand.

Valentine is a native of Cincinnati and has a bachelor's degree in accounting from the University of Cincinnati.

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Marjorie Connelly Marjorie Connelly
Chief Operating Officer
Convergys Corporation

Marge Connelly is Chief Operating Officer for Convergys Corporation. In this role, Marge is responsible for all facets of the company's operations, business development activities, and technology. Her team consists of more than 100,000 employees in 150 locations in North America, Latin America, EMEA, India, the Philippines, and Southeast Asia.

Marge joined Convergys in November 2014, and brought with her a wealth of experience managing complex operations and leading talent within global organizations. Prior to joining Convergys, Marge served as Global Chief Operating Officer (COO) for Barclaycard and COO for Wachovia Securities. Marge also held multiple executive roles at Capital One, personally leading development of the people, processes and technology within Operations as the company grew from 5 million customers to 55 million over a 12 year period.

In addition to her deep experience in Financial Services, Marge also served as Interim President of Longwood University and served on the Board of Directors of Portfolio Recovery Associates, an acquirer of non-performing consumer debt.

Marge earned a Bachelor of Arts degree in Political Science from the University of Delaware.

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Jarrod Pontius Jarrod Pontius
General Counsel and Chief Administrative Officer
Convergys Corporation

Jarrod Pontius is the general counsel and chief administrative officer for Convergys Corporation. He has responsibility for the legal organization, as well as security & business continuity, information security, compliance, human resources, compensation & benefits, and communications & branding. He also serves as the company's corporate secretary.

Jarrod joined Convergys in September 2012 as deputy general counsel and corporate secretary for the company. He moved to his current role as general counsel and corporate secretary in July 2015. Prior to joining Convergys, Jarrod gained significant experience in corporate legal matters and in-house counsel, having served as a vice president, chief legal officer and secretary at Kendle International Inc. He also served as assistant general counsel at General Cable Corporation and began his legal career in the business/corporate department at Frost Brown Todd LLC. He also has significant leadership experience relating to corporate governance, SEC reporting, compliance and corporate development.

Jarrod earned his bachelor's degree in finance from Indiana University, and earned his law degree from Case Western Reserve University School of Law, Cleveland, OH.

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