Convergys Company Overview

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 67 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

Company Leadership

Jeff Fox

President and Chief Executive Officer

Earl C. Shanks

Chief Financial Officer

Julia A. Houston

Senior Vice President, General Counsel and Corporate Secretary

Jim Goetz

Chief Information Officer and General Manager Global Technology Solutions

Andrea J. Ayers

President and COO, Customer Management

Robert A. Lento

President, Global Information Management

Jeff Fox
President and CEO
Convergys Corporation

Jeff Fox Jeffrey (Jeff) Fox is president and chief executive officer of Convergys Corporation, a global leader in relationship management.

Jeff provides direction and leadership to the Company and is responsible for the achievement of the Company's strategy and mission, annual goals, and yearly revenue and profitability targets. All lines of business, business units and resource units report directly to Jeff, as do the chief financial officer and the general counsel and corporate secretary.

Jeff became a member of the Convergys Board of Directors in February 2009. He was appointed Convergys president and CEO in February 2010. Prior to his association with Convergys, Jeff founded and served as CEO and partner of The Circumference Group, a technology and telecommunications consulting and investment firm.

From 1996 to 2009, Jeff held management positions at Alltel Corporation, including Chief Operating Officer; Group President-Shared Services, supporting Alltel's wireline and wireless operations; and Group President-Alltel Information Services, responsible for software, professional services, and outsourcing to top tier global financial institutions. Alltel was the fifth largest wireless company in the United States before its acquisition by Verizon in January 2009.

Prior to joining Alltel, Jeff worked in investment banking for 10 years with Stephens Inc., preceded by two years with Merrill Lynch. Jeff specialized in M&A advisory services for public and private companies.

Jeff is a graduate of Duke University with a bachelor's degree in economics.

Earl C. Shanks
Chief Financial Officer
Convergys Corporation

Earl C. Shanks Earl Shanks is chief financial officer of Convergys Corporation, a global leader in relationship management.

Earl is responsible for managing the financial risks of the company, with oversight for corporate strategic development, financial planning and reporting, marketing, and investor relations. He reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to joining Convergys, Shanks served in several senior executive positions with NCR Corporation, including senior vice president and chief financial officer, vice president of corporate finance, vice president and corporate controller, treasurer, and head of mergers and acquisitions. Previously, Shanks held a series of increasingly responsible positions with Fruit of the Loom, Farley Industries Inc. and Peat Marwick International.

Earl earned both his bachelor’s degree in organizational behavior and his master's degree in accounting from the University of Illinois.

Julia A. Houston
Senior Vice President, General Counsel and Corporate Secretary
Convergys Corporation

Julia A. Houston is Senior Vice President, General Counsel and Corporate Secretary of Convergys Corporation. She is responsible for managing the legal affairs of the company, as well as corporate compliance, compensation and benefits, privacy, information security, and corporate security. Julia reports to Jeff Fox, president and chief executive officer of Convergys.

Before joining Convergys, Julia was Senior Vice President, General Counsel, Chief Compliance Officer and Secretary of Mirant Corporation in Atlanta, Georgia, where she had responsibility for legal affairs, compliance, regulatory and legislative affairs, environmental policy and internal audit. Prior to Mirant, Julia was corporate counsel at Delta Air Lines, Inc. and an associate with King & Spalding LLP.

Julia earned her bachelor's degree from the University of Virginia and her law degree from the University of Georgia School of Law.

Jim Goetz
Chief Information Officer and General Manager Global Technology Solutions
Convergys Corporation

Jim Goetz is the chief information officer (CIO) and general manager of Global Technology Solutions for Convergys Corporation, a global leader in relationship management.

Jim is responsible for the planning, development, and delivery of the technology products and services for the Company globally, including external and internal clients. He reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to joining Convergys, Goetz held a number of executive leadership positions with ServiceMaster, IBM, and Ameritech.

Jim holds a bachelor's degree in mathematics and economics from Wheaton College, and a master's degree in business administration from the University of Chicago.

Andrea J. Ayers
President and COO, Customer Management
Convergys Corporation

Andrea J. Ayers Andrea Ayers is president and chief operating officer of Customer Management at Convergys Corporation, a global leader in relationship management.

Andrea is responsible for meeting the company's revenue and profitability targets for this line of business, which generates approximately $1.8 billion in annual revenues and operates a global network of contact centers and home agents. She reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to her current appointment, Ayers has held a number of senior executive positions at Convergys, including president of the company's Relationship Technology Management line of business; a business unit president focusing on the Government, Retail, Healthcare, Automotive, and Financial Services verticals; vice president of marketing; and general manager of the Direct Broadcast Services (DBS) business unit. Andrea has been with Convergys since 1990.

Andrea earned her bachelor's degree in management and administration from Louisiana State University in Shreveport, Louisiana.

Robert A. Lento
President, Global Information Management
Convergys Corporation

Robert A. Lento Robert (Bob) Lento is president of Global Information Management (IM) at Convergys Corporation, a global leader in relationship management.

Bob is responsible for meeting the company's revenue and profitability targets for this line of business. He reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to his current appointment, Lento has held a number of senior executive positions at Convergys, including president of the communications, technology, and automotive group, senior vice president of global sales for the IM line of business, senior vice president of North American sales, and senior vice president of sales and marketing for the Customer Management (CM) line of business. Bob has been with Convergys since 1998.

Before joining Convergys, Lento served as the president of LAN Systems, a division of Donnelley Enterprise Solutions. Lento also served as senior vice president of Midwest Sales and Operations for Entex Information Services, Inc., now Siemens, and was the co-owner and founder of Decision Resources, Inc., a firm that specialized in automated financial systems.

Bob earned his bachelor's degree in management and economics with a concentration in computer sciences from the State University of New York at Albany.