Consumers are driving the move to omnichannel retail. Whether in your store, on their smartphone, using chat from their desktop, or on the phone, your customers expect nothing less than seamless and easy service experiences regardless of the channel they use. Convergys solutions for retail optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs. Convergys handles more than 10 million retail contacts annually across multiple channels.
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