From rising consumer expectations for how they get their favorite content, to competitive cost pressures, to finding new sources of revenue, the challenges facing communications and media companies today are not trivial. The right customer experience strategy can help you address these and other issues. By delivering consistent, low-effort customer service experiences, Convergys can improve customer satisfaction and reduce churn to drive greater customer lifetime value. At the same time, we use analytics to help you take out costs and optimize contact center performance.
Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.+1 800-344-3000 US+1 513-458-1300 INT’L