Client Solutions

Multilingual Hubs

Scalable, flexible, and efficient support with many languages handled in smaller queues in one center.

The Delivery Option

Built to Scale Your Language Needs

Expanding overseas? Growing your customer service capabilities across languages and locations can be a daunting challenge. Supporting 58 languages in 31 countries, Convergys has the experience and global footprint to help you add languages and capabilities as your business changes and grows. Our multilingual hub model is ideal for smaller-scale language needs, supporting many different languages in one cost-effective location.

Regardless of which languages you need to support, the Convergys Global Operating Model provides the principles, processes, and tools for a standardized, optimized approach across any and all Convergys locations. The result is consistent customer experiences, greater customer satisfaction, and improved quality and efficiency—wherever your business wants to grow.

Challenge Image

A Proven Model

  • Site location – carefully selected locations in vibrant, thriving areas that attract well-educated, native speakers
  • Hiring profile – customized profiles to attain specific language, technical, and service skills in order to achieve higher quality and more satisfied customers
  • Scalable structure – consolidating many languages in smaller queues together in one center to gain efficiencies
  • Management approach – streamlined management team to drive consistency and provide ease of doing business
  • Regulatory simplification – a single set of labor laws to adhere to
  • Growth potential – easy entry into European marketplace, with language and business line expansion capabilities
 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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All other countries please contact your local human resources, which can be found in Workday.

India, HRAssist.india@convergys.com

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

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