Scalable, flexible, and efficient support with many languages handled in smaller queues in one center.
Expanding overseas? Growing your customer service capabilities across languages and locations can be a daunting challenge. Supporting 58 languages in 31 countries, Convergys has the experience and global footprint to help you add languages and capabilities as your business changes and grows. Our multilingual hub model is ideal for smaller-scale language needs, supporting many different languages in one cost-effective location.
Regardless of which languages you need to support, the Convergys Global Operating Model provides the principles, processes, and tools for a standardized, optimized approach across any and all Convergys locations. The result is consistent customer experiences, greater customer satisfaction, and improved quality and efficiency—wherever your business wants to grow.
Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.+1 800-344-3000 US+1 513-458-1300 INT’L