Customers expect you to speak their language—whether that’s Mandarin, German, Spanish, or something different.
For companies expanding globally, delivering a great customer experience in dozens of languages and dialects can be a major roadblock to success, not to mention a costly and risky endeavor to attempt without local insight and experience in each of the markets you want to enter.
Convergys is truly multilingual. With over 150 locations in 31 countries, we have the global footprint, resources, and deep expertise to help you meet your business and customer experience goals—no matter where in the world your business finds itself.
Delivering consistent, quality customer experiences in 58 languages around the globe, Convergys can scale languages and capabilities as your business changes and grows. For instance, our multilingual hub model is ideal for smaller-scale language needs, supporting many different languages in one cost-effective location. For larger-scale language needs, we offer in-country locations that let you scale quickly and easily as your business grows.
Regardless of which languages you need to support, the Convergys Global Operating Model provides the principles, processes, and tools for a standardized, optimized approach across any and all Convergys locations. The result is consistent customer experiences, greater customer satisfaction, and improved quality and efficiency—wherever your business wants to grow.
Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.+1 800-344-3000 US+1 513-458-1300 INT’L