Consumer and business sales and retention solutions designed to find, acquire, and keep customers and help them spend more.
Whether you’re selling to other businesses or consumers, we can help you grow revenue with personalized offers and interactions that resonate with your customers. We transform data into intelligence to build rapport and optimize the results of each interaction—whether that’s reactive when a customer contacts you or proactive, outbound selling. Convergys can help you build your business by finding and acquiring new customers and helping customers spend more. We combine analytics, technology, and outsourced sales professionals to determine which customers are likely to convert and offer them the right proposition at the right time.
We can also help you make sure that they continue to choose to do business with your company. We identify customers with a propensity to defect and target those customers with specific interactions designed to retain them. Routing at-risk customers into specialized units of uniquely trained agents enables us to use real-time tools and information to improve customer retention, reduce turnover, and drive long-term customer loyalty.
Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in an RFI or RFP.+1 800-344-3000 US+1 513-458-1300 INT’L