Client Solutions

Real-Time Policy Engine

Adapt to changing customer dynamics in real time at the point of interaction.

Improve the Customer Experience with Enterprise Policy Management

Our policy engine helps you provide a consistent and cost-effective customer experience across all channels of interaction, including in-person service delivery.

Provide Seamless, Differentiated Customer Care

Superior customer experiences build loyalty, drive more purchasing, and promote lasting relationships. With more customer contact channels than ever before, delivering a consistently superior experience is even more challenging. Pressure to reduce operational costs only compounds these challenges. We can help you solve your customer experience dilemma while minimizing the need for complex, time-consuming deployments.

Our real-time policy engine delivers:

  • Proactive, automated and simultaneous real-time service, sales and retention—powers our Personalized Selling, Campaign Management, and Personalized Care solutions.
  • Value from existing investments—leverages existing IT and infrastructure, rather than replacing them
  • Scalability—handles hundreds of millions of transactions per day
  • Integration—automates updates to back-end systems such as billing and BSS/OSS
  • Immediate business benefits—accelerates time to market

Benefits:

  • Improves loyalty and retention of high-value customers
  • Reduces cost to serve by improving efficiency of customer interactions
  • Increases revenue through better targeting of cross-sell and upsell offers, more consistent purchases of value-added services, and improving collections performance

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

India, HRAssist.india@convergys.com

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

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