Client Solutions

Personalized Care

If your contact center agents are spending valuable time searching for information across disparate screens and applications, it's time for Personalized Care.

Bring a 360-Degree View of Your Customers to Your Agents' Desktops

Relieve agent stress, diminish customer frustration, decrease average handle times, and reduce errors and escalations.

Address Customer Needs Quickly and Effectively

Powered by our Real-Time Policy Engine, Convergys Personalized Care puts a consolidated, single-screen view of all relevant customer information at the agent's fingertips, helping build loyalty and trust, while reducing operational costs. This solution features:

  • Desktop guidance—provides step-by-step instructions to help agents deliver the right response to the customer
  • Business process automation—streamlines and automates workflow to reduce AHT and speed resolution
  • Alerts and notifications—ensure that highest-priority actions are taken first, while delivering more personalized care based on real-time customer insights and information
  • Real-time business intelligence—empowers agents to resolve issues more quickly and consistently
  • Desktop widgets—reduce workflow complexity and help agents build rapport with additional, relevant information

Benefits:

  • Eliminates manual switching between multiple applications to get information
  • Reduces customer hold times and agent handle times
  • Enables your agents to deliver faster, more accurate, and consistent responses
  • Improves the customer experience
  • Reduces agent training time and costs, as well as agent turnover

                                                                                                                                 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

What can we help you with?

To contact a recruiter in your region please make a selection:*

Convergys Media Team, +1 513-723-7000

Solution(s) of Interest*

Comments

How can we help you?*

All other countries please contact your local human resources, which can be found in Workday.

India, HRAssist.india@convergys.com

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

To contact investor relations visit the following page: Investor Relations Contact & Print Request