Client Solutions

Mobile Customer Care

Keep your customers engaged within your mobile application.

Give Your Customers Control, When & How They Need It

Empower your customers to manage their interactions in a secure, convenient environment while they are on the go.

Meet the Expectations of Today's Mobile Consumer

Modern consumers expect to be able to do anything at any time, and this includes having their problems solved right away. They want customer care provided at their convenience, and in a way that matches their mobile lifestyle and preferences. Our unique mobile customer care solution fulfills this expectation by offering:

  • Mobile customer self-service
  • Support for proactive notifications tailored with the appropriate context for the customer
  • Full-featured agent desktop application that can be integrated into existing agent environments
  • Ability to leverage standard templates, widgets, and custom elements to provide a branded, highly interactive online experience

Benefits:

  • Increases customer loyalty and long-term value
  • Increases mobile adoption and minimizes app abandonment
  • Increases customer self-service rates, which improves your bottom line

 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

India, HRAssist.india@convergys.com

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

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