Client Solutions

Convergys Chat

Deliver an exceptional chat experience while reducing operating costs and increasing conversions.

Actively Engage With Your Customers

Respond to requests to chat and proactively offer chat to better serve and retain customers.

Give Your Agents the Tools They Need

The speed and convenience of chat make it a preferred channel for customer interactions. While chat can help you reduce costs and increase conversions, it can also result in disjointed customer experiences, impersonal responses, and unwieldy dialog if not implemented properly.

Our chat solution helps you overcome these challenges so you can deliver an exceptional chat experience while reducing your contact center operating costs.

Convergys Chat provides a consistent customer experience using your branding for the chat interface, with features such as:

  • Comprehensive chat capabilities—allow agents to engage with customers via chatbot, web chat, proactive chat offers, video chat, mobile chat, co-browse, and click-to-call
  • Optional knowledgebase integration—provides integrated access to your centralized knowledgebase
  • Robust analytics and reporting—allow you to monitor and improve performance and customer experience
  • Optimized agent desktop—lets agents manage concurrent chats effectively and efficiently, while providing a 360-degree view of the customer; includes pre-defined templates, bookmarks, quick responses, and macros to maximize agent productivity

Benefits:

  • Improves agent productivity
  • Personalizes interactions and shortens average chat lengths
  • Helps agents deliver faster, more accurate, and consistent responses
  • Reduces operating costs without sacrificing customer satisfaction

 

Related Resources

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

India, HRAssist.india@convergys.com

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

To contact investor relations visit the following page: Investor Relations Contact & Print Request